Senior Client Care Executive

1 month ago


Bengaluru, India Standard Chartered Bank Full time

RESPONSIBILITIES

Stakeholder management. Agent interaction and training. Call listening to improve pitch rate. Support in handling and removal of DND clients from the base to avoid multiple promotional communications. Data analysis of campaign already triggered. Call listening for frontline agents and doing a check on sales pitch. Driving pitch rate for the products sourced in CCC Analysing training needs in case of low pitch or BQM (0
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