Client Care Trainee

3 weeks ago


Bengaluru Karnataka, India Greenway Health Full time

**Job Description**:
Job Title

Client Care Trainee

Date

3/10/2023

Reports To

Manager, Client Support

EEO Category

Administrative Support Workers

**Organization**:
Client Support

FLSA

Non-Exempt

**Job Summary**

**Essential Duties & Responsibilities**
- Provides knowledgeable technical and functional assistance to external Clients in a prompt and courteous manner.
- Documents interactions (via VoIP phone, portal, and/or text-based chat, as assigned) with Clients via cases.
- Develops interpersonal service skills and drives efficiency and results to achieve high Client satisfaction.
- Demonstrates thorough understanding of solutions and aftermarket products as assigned and their interaction with operating systems and environments.
- Proactively pursues projects within the Support team to enhance our business and Client service levels.
- Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
- Constantly and proactively improves Client service skills.

**Skills & Other Requirements**:
**Education**
- Bachelor’s degreeor equivalent work experience in Client service

**Minimum Qualifications**
- Excellent English proficiency in verbal and written communications
- Accent neutral

**Skills/Knowledge**
- Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills.
- Excellent Client service skills.
- Must be able to organize and manage workload efficiently and prioritize projects and cases with mínimal supervision.

**Technology Requirements**
- 100 Mbps internet service if working from home

**Work Environment/Physical Demands**
- While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the work day
- This role requires that one can sit and regularly type on a key board the majority of their work day
- This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as, in-coming and out-going communications via the computer and/ or mobile devices
- The role necessitates the ability to listen and speak clearly to Clients and other associates


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