Senior Solution Delivery Expert – WM

Position Summary

In this position as Senior Solution Delivery Expert – WM & EWM you will provide technical leadership for SAP WM as well as EWM implementations as a solution delivery consultant for requirement gathering, designing, solutioning, estimating, planning, customizing, guiding developers for custom objects, conducting various testing and deploying the solution as well as troubleshooting issues in application maintenance. This includes contributing to the IT vision and business process transformations by solution delivery for the warehouse management areas. You will be responsible for translating business requirements into technical solution and operational procedures by building required capabilities in the organization in form of IT solutions. You will be part of a Global Team and work with our global stakeholders. The position will partner with SAP Functional and Technical teams, Business Solutions Owners team to deliver and continuously improve the high standards of Warehouse Management Solution for our global business stakeholders.

Job Objective

Senior Solution Delivery Expert – WM & EWM will design, implement and maintain WM and EWM solutions. You will deliver business value through various projects, application maintenance activities, continuous improvements and innovations. You will demonstrate technology thought leadership on SAP platform for Warehouse and Logistics management processes and technology solution options. As expert of these processes with in-dept SAP knowledge of WM and EWM, you will architecture and design solutions for business requirements and challenges. You will estimate and plan delivery for corresponding scope. You will deliver projects and troubleshoot maintenance issues. As continuous learner you will stay on top of latest technological advances in this space. You will drive continuous improvement by bringing knowledge of best practices and technology options. You will accelerate innovations and maximize value extraction from SAP investments for the organization in the Warehouse and Logistics management.

Job responsibilities

• Design and architect solutions for warehouse management area by participating in business requirement gathering, analysis of requirements and recommending solutions using SAP EWM / WM. Promote, defend and continuously improve the global template solution for warehouse management. Design scalable solutions to meet continuous business growth. Promote SAP Standard solution while restricting number of custom developments.
• Estimate, Plan and Prioritize solution delivery for SAP EWM/WM - Breakdown the work in manageable chunks, ensure continuous flow of value delivery to business by estimating and planning the work in Warehouse management area. Work with process and solution delivery lead to prioritize day to day product backlog using daily scrum meetings while being customer centric and considering overall value, efforts and speed proposition.
• Commit and Deliver business value through SAP EWM/WM solutions by blueprinting, detail designing, development, solution demos, comprehensive reviews, various types of testing, defect resolutions, documentations etc. Deliver solution working with functional teams and project managers for various types, sizes and complexities of projects, enhancements, changes, and incidents. Deliver value through various types of SAP projects e.g. Upgrades, Cloud Migrations, S4 HANA Template Design and Deployments, roll-outs of new capabilities, Enhancements to existing functionalities etc.
• Troubleshoot incidents in SAP EWM/WM area by analysis, debugging with help of technical expert, doing SAP research, implementing of appropriate solutions in timely manner to avoid adverse business impact.
• Deliver solutions in collaboration with Technical and cross functional teams. Design, specify, document, test and guide SAP technical developers for development of SAP custom objects. Collaborate and work with other functional process areas to deliver integrated technical solution.
• Ensure high quality, up-to-date solution documentation and reliable knowledge base along with ever growing known error database (KEDB). Track and continuously improve Team Knowledge on solution leading to correct issue analysis, prioritization and troubleshooting.
• Manage vendor resources for agreed deliverables. Work with SAP to resolve product issues. Govern service providers and contractors for agreed service scope, service levels and commercials.
• Drive problem management and continuous improvement working with internal teams and partners to ensure best in class processes. Improve template solution. Analysis of trends based on key issues identified through root cause analysis report and feedbacks. Drive higher degree of automation and standardization, build reusable technical assets, strong knowledge management (e.g. knowledge sharing, KEDB, end user manuals etc.), better user experience, system performance and utilization. Ensure continuous focus on reducing monthly incident volumes for warehouse management area.
• Demonstrate technology thought leadership by keeping track of technological advancements. Explore, learn, experiment and prove benefits through proof of concepts. Provide inputs for business case considering new technological solutions and its benefits.

Core Competencies, Knowledge, Experience

• 10+ years of experience in Application Enhancements and Application Maintenance on SAP platform for Warehouse management solutions – SAP WM and EWM.
• Industry Experience: strong understanding of warehouse management best practices in retail, manufacturing, or distribution.
• Functional knowledge of WM and EWM processes and solutions e.g. WM and EWM related master data, various strategies, CIF for EWM, inbound (sort sequence, put away, GR) and outbound processes (picking and GI), cross docking, yard management, inventory management, HU concepts, integrations with QM, MM, SD and Transport management. All types of handheld integrations (scanners, RF guns etc.).  
• Functional competencies are expected in warehouse management, SAP EWM configuration, integration, industry experience, planning and managing small EWM projects/changes, communication, training and documentation, problem solving, and data analysis
• Hands-on experience in executing large End-to-End Implementations, SAP Upgrades, Cloud Migrations of SAP Applications, S/4HANA Conversions.
• Experienced as SAP functional consultant in gathering business requirements, proposing implementation strategies/approaches, designing functional solution, detailed planning and estimations, systems design, function configuration, collaborating for technical developments, testing, solution demos and trainings, release and cutover planning activities and troubleshooting incidents on live systems.
• Ability to work with SAP EWM developer to debug issues, collaborate on technical aspects from EWM perspective, knowledge of performance tunning techniques to support technical developer on typical EWM issues.
• Ability to stay on top of technological changes and adopt them with experimental mindset to address business challenges by proving hypothesis through POCs and help building the financial business case.
• Experience of: Leading smaller teams and implementation of solutions. Ability to support in hiring a world class, diverse functional team to add depth of expertise and bring robust solutions forward. Prioritizing the work and functioning as senior expert to achieve the best technology and business outcomes with speed and predictability.
• Experienced in engaging and partnering with internal customers, teams and suppliers to deliver business systems and processes.
• Experienced on delivering work using Agile, waterfall methodologies. Has good knowledge of how to operate in Agile, Scrum, SAFe setups.
• Ability to articulate and resolve timelines for various implementation and cutover activities, serving as technical point and SME for SAP technologies.
• Ability to learn quickly and apply knowledge effectively. Ability to build credible relationships with peers and clients, and continuous professional learning of SAP products.
• Highly proactive, self-organized, strong analytical and problem-solving abilities with good written/verbal communications in English.
• Ability to work independently and as part of a global team.
• SAP WM Certification, SAP EWM Certification, ITIL, Six Sigma, PMP, SAFe certifications desired but not mandatory

Work Timing & Location

• Pune, India: Flexible office presence policy – 4 days/week, typical Working Hours – 12 noon to 9:30 pm IST. Operational on call availability subject to incidents/priorities

• Kraków, Poland: Hybrid working model (2 days/week in the office), flexible working hours

• Travel – subject to key projects, usually less than 2 weeks

  Must Have Educational / Professional Qualifications

  • B.E / B.Tech / M.Tech / MBA / MCA / PGDIT