ICS - International Customer Support
1 month ago
Responsibilities:
- Engage with international customers via voice communication, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Utilize your experience to provide personalized support, building rapport and trust with customers.
- Adhere to quality standards, ensuring each interaction meets or exceeds VT10-12 quality benchmarks.
- Collaborate closely with HR, Assessment, and Operations teams to ensure seamless onboarding and ongoing performance excellence.
Qualifications:
- Minimum 6 months of international customer support experience through calls.
- Proficiency in US Shift timings.
- Excellent communication skills with a strong command of English. Ability to work from our office located in Electronic City
- . Demonstrated ability to maintain quality standards in customer support interactions.
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