Sr Systems Integration Engineer

3 months ago

New Delhi, India Sabre Full time

Description

The System Integration Consultant leads the workstream responsible for 3rd party integrations, automations, and the implementation of complex Sabre products in agency conversion projects.

responsibilities:

Takes ownership of Product portfolio blue-print from Sales Engineer and/or Product & Technology Consultant until deployment and setup is completed Document and share best practices, and be the API subject matter expert for internal and external stakeholders Responsibility for delivery of system integration at customer conversion projects from planning to delivering Planning - responsible for highly structured due diligence engagements to make it a successful transitiondetailed understanding of customers end-to- end business operation, technologies and system architecture including interfacesDesign of end-to-end workflow in accordance with operational improvements proposed by Sales Engineer and/or Product & Technology ConsultantDelivery of detailed technical business scoping document, which identifies all cutover critical elements and highlights risksDue Diligence executed in collaboration with Delivery Leads DeliveryInstalls and configures complex and/or non-standard Sabre productsEnsures successful integration and configuration of all required interfaces (e.g. Mid/Back Office, Corporate Booking Engines etc.)Works closely with technology partners to ensure successful implementation and integration of their respective productsOwns Sabre installations in complex customer environments including network configurationExecutes in depth introductions and trainings to customers ambassadors for complex and/or non-standard Sabre or tech partner productsSupports change management processes to help the adaption to a new system environment Engages other experts, developers, and resources as appropriate (Internal and external). Identifies new technical opportunities for products, services, and revenue generation to feedback to the Sabre product organization Customer onsite assistance with floorwalking in a day-to-day operations (responsibility for complex products and smooth operation of end-to-end workflow) Engages with Sales Engineer and/or Product & Technology Consultant during conversion as required to establish customer relationship Enables smooth transition to Product & Technology Consultant once conversion is complete. Work closely with customer support teams & across all operational verticals

Role Perfromance metrics:

Conversion performance against plan On-time delivery Customer satisfaction Delivery within planned budget YOY efficiency gains in conversion approach

Professional Background:

Proven technical experience in customer facing situations primarily focused on consulting positioning and implementing technical proposals and solutions within the travel industry Very strong Communication & presentation skills, experience engaging all levels both internal and external stakeholders In-depth experience of working with Corporate and Leisure travel agencies across the region Experienced in interpreting complex technical requirements and articulate them and simplify them for commercial leaders Strong understanding of SOAP and REST API schema, design and webservices Technical expert of development tools, including API’s (SOAP, REST & GraphQL) Web Services Knowledge of JavaScript, Typescript, Visual Studio code and Reactjs preferred Good understanding of multi-tier application architecture and protocols, familiarity with product and software development process Proactive approach to technical problem solving and customer engagements Ability to analyze, identify and resolve complex problems in daily operations An innovative thinker who has the ability to approach situations from a different yet logical perspective Detailed knowledge of Sabre solutions Ability to coordinate and execute multiple projects simultaneously with minimal supervision Understands the complexity of a fast-paced technology business and works well in a matrix organization. Fluent in English; further languages are a plus

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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