![Wipro](https://media.trabajo.org/img/noimg.jpg)
Administrator
1 week ago
Role Purpose
The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2. SD - Remote Desktop Support-
Administrator
2 months ago
Pune, India Wipro Limited Full timeOverview: **Technical** - Server administration /System administration - SQL server administration - Systrack tools usage - Any monitoring tool experience - PowerShell scripting - SQL Queries or scripting **Non-technical**: - Working as independently with less supervision - Taking ownership on assigned tasks - Providing Status updates - Documentation...
-
System Administrator/server Administrator
2 months ago
Pune, India Pragtech Full time**Location: Pune, India** **Qualifications**: BE/BCS/BCA/MCA/Btech **Experience**: 1 - 4 years of relative experience database, network administration, or linux system administration experience **Responsibilities**: - Installation of OS(Ubuntu,Windows,etc) and maintenance of company assets including laptop,headphones,mouse, etc. - Monitor and solve...
-
System Administrator/server Administrator
2 weeks ago
Pune, India Pragtech Full time**Location: Pune, India** **Qualifications**: BE/BCS/BCA/MCA/Btech **Experience**: 1 - 4 years of relative experience database, network administration, or linux system administration experience **Responsibilities**: - Installation of OS(Ubuntu,Windows,etc) and maintenance of company assets including laptop,headphones,mouse, etc. - Monitor and solve...
-
Administrator
4 days ago
Pune, India La Vita Private Limited Full time**Administrator Duties** Conduct office activities and processes efficiently Assist co-workers where needed Maintain compliance with company policies Submit reports and presentations on time Update databases with financial, personnel, and other data Printing or photocopying of company documents Take meeting minutes Book conference and meeting...
-
IT Administrator
7 days ago
Pune, Maharashtra, India Atos Full timeIT ADMINISTRATOR: Publication Date: Mar 28, 2024 RefNo:Location: Pune, MH, IN, 411062Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing...
-
Administrator
1 week ago
Pune, India Softenger Full time**Job Profile**: - Administrator**Job Location**: - Pune**Experience Required**: - 8-11 yrs- **Requirements**: - 1. 4+ years of experience with BMC TrueSight Operations Manager w/ Application Visibility (Synthetic). - 2. Basic web technology understanding including protocols such as HTTP, HTTPS, FTP, SFTP, Java, JavaScript, SSL, Ajax - 3. Scripting is...
-
IT Administrator
2 months ago
Pune, India Fincruit Full timeJob Title: IT Administrator Industry: Manufacturing | Location: Chakan, Pune Job Summary: The IT Administrator is responsible for maintaining and resolving all PC/laptop, Citrix platform, internet connectivity, printer, and CCTV camera-related issues. The role involves ensuring the smooth functioning of IT systems and providing timely technical support...
-
Administrator
3 weeks ago
Pune, India Wipro Limited Full timeOverview: Oracle/PostgreSQL Database Administrator **Your role** - Do you like to work in the team responsible for providing SME support for more than 16,000 PostgreSQL and Oracle databases? - Would you like to have an opportunity to develop your career in Agile, Cloud, DevOps and SRE model to build solution around database platforms? - Would you like to...
-
IT Administrator
15 hours ago
Pune, India Fincruit Full timeJob Title: IT Administrator Industry: Manufacturing | Location: Chakan, Pune Job Summary: The IT Administrator is responsible for maintaining and resolving all PC/laptop, Citrix platform, internet connectivity, printer, and CCTV camera-related issues. The role involves ensuring the smooth functioning of IT systems and providing timely technical support...
-
Aix Administrator
7 days ago
Pune, Maharashtra, India Capgemini Full timePrimary Skills Installing/Configuring/Upgrading AIX version 6 and 7.1/ Secondary Skills Managing devices like HMC latest version Network Administration Configuration and administration of NFS Job Responsibilities AIX System Patching and maintenance of software. Experienced AIX (v6.1, 7.1, 7.2), PowerHA SystemMirror (v7.1, 7.2), PowerVM/VIOS (v2.2.5 and...
-
IT System Administrator
2 weeks ago
Pune, India Praatah Business Services Pvt Ltd Full timeResponsibilities for System Administrator: - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization - Install and upgrade computer components and software, manage virtual servers, and integrate automation processes - Troubleshoot hardware and software errors by running diagnostics,...
-
IT System Administrator
3 weeks ago
Pune, India Orbitouch Outsourcing Private Limited Full time**Designation: IT System administrator** **Experience: - Min 3 years** **Ctc: - Upto 6 LPA** **Location: - Pune, India(WFO)** **Working days & time: - 5 days (9am -6 pm)** **Responsibilities for System Administrator**: - Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization -...
-
Administration Officer
2 weeks ago
Pune, India Galaxy HR Solutions Full time**Title - Office Administrator** **Level - Associate** Our company is looking for an organized and self-motivated office administrator who will be responsible for providing administrative support to our office personnel. The office administrator’s role will include working closely with our leadership team by handling clerical duties, coordinating...
-
Office Administrator
2 weeks ago
Pune, India Team Hunt HR Solution Full time**Title - Office Administrator** **Level - Associate** Our company is looking for an organized and self-motivated office administrator who will be responsible for providing administrative support to our office personnel. The office administrator’s role will include working closely with our leadership team by handling clerical duties, coordinating...
-
System Administrator
2 weeks ago
Pune, India Tekskills Inc Full time**Job Requirements** - 10+ years in system administration - 6+ years of experience configuring and maintaining Linux systems - 6+ years of experience configuring and maintaining IP networks - Ability to work with colleagues in the Pacific time zone on a regular basis **Specific Skills** - Router configuration - Linux system administration - LDAP/AD...
-
Administrator
2 weeks ago
Pune, India DCG Defence Academy Full timeUrgently requirement of administrative officer for DCG DEFENCE ACADEMY. **Salary**: ₹11,219.80 - ₹40,000.00 per month Schedule: - Day shift Supplemental pay types: - Yearly bonus **Speak with the employer** +91 8360273141
-
PLM Administrator
2 months ago
Pune, India Copeland Full timeMust have:Expertise in administration work onWindows serverLicensemanagement & support (FlexLM)Understanding ofnetwork/ firewallsTroubleshootingserver & network issuesAdministration / installation / upgrade experience for engineering applications (PLMandCAD)Administrationof standard Windows applications / office suiteExpertise in client-server...
-
IT Administrator
2 months ago
Pune, Maharashtra, India Biitcode Full time**Biitcode is urgently hiring IT Administrator Plz find position details below.** **Position: IT Administrator** Location: Pune Employment Type: Full Time **Requisites**: **Qualifications**: - Bachelor's degree in computer science, information technology, information systems, or similar. - Minimum 5 years of proven experience as a System Administrator...
-
PLM Administrator
7 days ago
Pune, Maharashtra, India Copeland Full timeMust have:Expertise in administration work onWindows serverLicensemanagement & support (FlexLM)Understanding ofnetwork/ firewallsTroubleshootingserver & network issuesAdministration / installation / upgrade experience for engineering applications (PLMandCAD)Administrationof standard Windows applications / office suiteExpertise in client-server...
-
Administrative Assistant
2 weeks ago
Pune, India My Froyoland Frozen Yogurt Full timeWe are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities. **Responsibilities**: Answer and direct phone...