Director - Transactional Services
1 week ago
Description:
Guy Carpenter is seeking candidates for the following position based in the Mumbai office:
Director – Transactional Services
What can you expect?
Becoming a part of a high performance team Driving the organizational strategy to ensure continuous improvement in operations team through process, people, and quality Taking complete ownership of Reinsurance Client Delivery Contributing to making a positive difference in the customer service and exceeding client expectations via strong operational rigor and delivery. Also ensuring that all compliance and regulatory requirements are met and maintained as per required standards Being bold in thinking and bringing innovative solutions to any barriers faced through the first 3- 6 months, you will be actively supported by your peers to help understand the ways of workingWhat is in it for you?
Discover what's great about working at Marsh McLennan – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you’ll receive. We are four businesses with one PURPOSE: helping companies meet the challenges of our time.
As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organisation. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe, which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference.
Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right.
We will count on you for:
Direct the service operations and functions within a Client Support Process Team Lead and inspire the team, including setting clear goals and operating expectations, coaching CSS technicians to achieve goals and their full potential Direct the team in managing complex reinsurance queries and processes for Claims/Treaties and Fiduciary processes Implement short and long-term staffing strategies that aligns with the business objectives and target operating model Maintain robust operational management discipline as per processing metrics and professional standards Establish and adhere to SLA requirements with Guy Carpenter standards and client-specific metrics Operational Excellence - Building value by creating process efficiencies through upstream & downstream impact in business Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of Reinsurance technical expertise Work with cross functional teams to resolve complex client and broker issues, and identify opportunities for improvements in process efficiency and effectiveness Stakeholder Management Stakeholders / operating companies - Serve as the escalation point of contact in resolving complex and challenging issues. Examine capacity planning and forecasting of team resources (e.g., people, time, etc.) and make adjustments as needed to maximize effectiveness and efficiency Risk Management & compliance - Enforce a regular risk review to create significant R&C profiling (risk register) and resilience in operations. Eg. Review cross skilling plans to mitigate operational risks related to key person dependence. Will be required to benchmark best risk practices to help create an operational risk strategy for MMGS. Opportunity identification – Seek opportunities for development of high potential managers and constantly work towards supporting regions in projects and client deliveries Employee Engagement - Set standards for people excellence and create strategies for development of people and process knowledgeWhat you need to have
Strong understanding of Reinsurance broking business - Minimum 12-14 years’ experience overall in Reinsurance/ Reinsurance Broking Analytical ability and Decision making Presentation skills / Influencing & partnering Leadership and Manager of Managers Operational Excellence Resource Management Change agility Critical thinking Collaboration Risk Management Graduate; Post graduate/MBA would be desirableWhat makes you stand out?
Client facing experience Leading successful work project across teams that accomplishes a defined outcome and results for the business Transition/migration experience Strong ability to plan and manage numerous processes, people and priorities simultaneously Experience in statutory audits and dealing with auditors.Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. The company’s 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit www.guycarp.com and follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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