Content Policy Operations Specialist English/French, Prime Video Trust
1 month ago
We are looking for a highly motivated Content Policy Operations Specialist to help protect our customers against content-related risks, and drive projects to improve efficiency. This Content Policy Operations Specialist will be expected to handle day-to-day issues, but will also be expected to strategize on longer-term, program-wide initiatives.
The ideal candidate is:
* Someone with a critical, yet empathetic mindset who can make high judgement decisions.
* Independent who over-indexes on ownership and accountability.
* A customer obsessed problem solver who can effectively prioritize work.
Key job responsibilities
* Conduct manual reviews of global content policy compliance operations.
* Make high judgement decisions on compliance actions.
* Drive projects that improve support-related functions and processes, prioritizing ways to leverage technology and automate.
* Develop and maintain standard operating procedures by coordinating with Policy, Operations and Program teams.
* Document comprehensive content investigations reports.
* Help drive critical decisions by building dashboards/reports, analyzing metrics, and surfacing insights to improve efficiency.
* Participate in ad-hoc projects/assignments as necessary.
* Develop subject matter expertise in industry best practice.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
Bachelor's degree* 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management
* Fluency in English, French.
* Proven ability to exercise judgment when policies are not well defined
* High level of integrity and discretion to handle confidential information
* Demonstrated ability to function effectively in a dynamic, fast-paced environment
* Demonstrated ability in handling strategic and confidential projects, data-analysis and report writing
* Demonstrated in-depth experience with MS Office
PREFERRED QUALIFICATIONS
* Strong collaboration skills. Proven ability to work across functions and across marketplaces to influence senior leaders* Intermediate SQL skills
* Experience in threat intelligence research, such as investigating, researching, or analyzing current trends, news, and historical events
* Organized, independent, and autonomous, able to set and meet own deadlines, and operate both strategically and tactically in a fast-paced environment; and
* Ability to identify and solve ambiguous problems; identifying customer needs and inventing new and efficient ways to meet those needs
* A love of movies and tv
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