Customer Support Voice
3 weeks ago
Urgent Hiring for a Renowned BPO Client Company @Mumbai
Our Client is an Indian multinational company, also it is the second largest Indian company by market capitalisation
Job Title: International Voice customer support
Work Location: Mumbai (Malad)
Candidate should be from Mumbai location only
Work from office - Malad location
Job Role:
- Take calls Over Phone which involves working in different time zones
- Take calls from Global clients and initiate the right response to them, positively and professionally.
- Flexible to work in shifts
- Handle customer inbound calls, solving customer queries, request and complaints
Requirements
Qualification: Undergraduate/ Graduate
- Good Communication skills
- Excellent English - both verbal and written communication skills
- Knowledge of customer service principles and practices
- Undergraduate candidate should have minimum 18 months and above experience in International Voice process.
- Graduate candidate should have 9 months and above experience in International Voice process
Benefits
- Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist
- Shift: Rotational
- Week Off: 2 days rotational week off. 5 Days working
Requirements
Qualification: Undergraduate/ Graduate Candidate should have, Good Communication skills Excellent English - both verbal and written communication skills Knowledge of customer service principles and practices Good technical knowledge Undergraduate candidate should have minimum 1.6 Years experience in International Voice process. Graduate candidate should have 1 year experience in International Voice process
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