Customer Support Voice

3 weeks ago


Mumbai, India 2coms Full time
Job Description

Urgent Hiring for a Renowned BPO Client Company @Mumbai


Our Client is an Indian multinational company, also it is the second largest Indian company by market capitalisation

Job Title: International Voice customer support
Work Location: Mumbai (Malad)
Candidate should be from Mumbai location only

Work from office - Malad location 

Job Role:
  • Take calls Over Phone which involves working in different time zones
  • Take calls from Global clients and initiate the right response to them, positively and professionally.
  • Flexible to work in shifts
  • Handle customer inbound calls, solving customer queries, request and complaints


Requirements

Qualification: Undergraduate/ Graduate

Candidate should have,
  • Good Communication skills
  • Excellent English - both verbal and written communication skills
  • Knowledge of customer service principles and practices
  • Undergraduate candidate should have minimum 18 months and above experience in International Voice process.
  • Graduate candidate should have 9 months and above experience in International Voice process


Benefits
  • Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist
  • Shift: Rotational
  • Week Off: 2 days rotational week off. 5 Days working


Requirements
Qualification: Undergraduate/ Graduate Candidate should have, Good Communication skills Excellent English - both verbal and written communication skills Knowledge of customer service principles and practices Good technical knowledge Undergraduate candidate should have minimum 1.6 Years experience in International Voice process. Graduate candidate should have 1 year experience in International Voice process

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