![NTT](https://media.trabajo.org/img/noimg.jpg)
Senior Renewals Specialist
1 week ago
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Client Success Specialist builds and maintains the client relationship to drive value for the client and increased lifetime value for NTT. This role is responsible for multiple small-to-medium scale or simple (single-service) contracts. As the primary post-sale point of contact for clients they drive client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion and Renewal. Acting as the clients’ trusted advisor they help the client realize value from their relationship with NTT and ensure the client’s relationship experience is a positive one. They are required to work in partnership with NTT’s sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.What you'll be doing
Key Roles and Responsibilities:
Client Nurture / Relationship -
Develop and maintain the relationship with client representatives to Management level, being recognised as the client’s ‘trusted advisor’ at NTT Ensure the client is able to interact successfully with NTT and to optimise the engagement (measurable through improving CSAT) Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTTAdoption Charter -
Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate) Proactively help the client to realise demonstrable value from the Offers and meet their original business (procurement) objectivesExpansion Charter -
Drive up-sell of existing Offers/services and close the deals to achieve revenue targets Identify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunitiesRenewal Charter -
Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal Minimise churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal processClient Success Practice -
Be an active member of the Regional and Global CS Management practice(including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community) Responsible for Data Quality Management within own client portfolio Build and maintain Client Success Management skills and operating knowledge Build and maintain an up-to-date knowledge of NTT’s Offers
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Workplace type:
Hybrid Working About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
-
Renewal Specialist
4 weeks ago
Hyderabad, India Tungsten Automation Full timeReporting to the Manager M&S Renewals, the Renewals Specialist will provide inquiry, quoting and order support for the global Kofax M&S Renewals The primary responsibility will be the generation of M&S renewal quotes 90-days in advance of contract expiration and responding to any reactive requests for information or The specialist will also be...
-
Renewal Specialist
2 weeks ago
Hyderabad, Telangana, India Tungsten Automation Full timeReporting to the Manager M&S Renewals, the Renewals Specialist will provide inquiry, quoting and order support for the global Kofax M&S RenewalsThe primary responsibility will be the generation of M&S renewal quotes 90-days in advance of contract expiration and responding to any reactive requests for information orThe specialist will also be responsible for...
-
Renewal Specialist
4 weeks ago
Hyderabad, Telangana, India Kofax Full timeReporting to the Manager M&S Renewals, the Renewals Specialist will provide inquiry, quoting and order support for the global Kofax M&S RenewalsThe primary responsibility will be the generation of M&S renewal quotes 90-days in advance of contract expiration and responding to any reactive requests for information orThe specialist will also be responsible for...
-
Renewal Specialist
4 weeks ago
Hyderabad, India Kofax Full timeJob Level Mid Career Reporting to the Manager M&S Renewals, the Renewals Specialist will provide inquiry, quoting and order support for the global Kofax M&S Renewals The primary responsibility will be the generation of M&S renewal quotes 90-days in advance of contract expiration and responding to any reactive requests for information or The...
-
Renewal Specialist
4 weeks ago
Hyderabad, India Kofax Full timeReporting to the Manager M&S Renewals, the Renewals Specialist will provide inquiry, quoting and order support for the global Kofax M&S RenewalsThe primary responsibility will be the generation of M&S renewal quotes 90-days in advance of contract expiration and responding to any reactive requests for information orThe specialist will also be responsible for...
-
Senior Renewals Specialist
2 days ago
Hyderabad, India NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Senior Renewals Specialist
1 week ago
Hyderabad, India NTT Full timeMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion â itâs a place where you can grow, belong and thrive.Your day at NTT DATAThe...
-
Renewals & Partner Invoicing Specialist
7 days ago
hyderabad, India Ideagen Full timeAbout Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those...
-
Renewals & Partner Invoicing Specialist
7 days ago
Hyderabad, India Ideagen Full timeAbout Us Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people...
-
Hyderabad, Telangana, India Michael Page Full timeBe a part of the world's largest Talent Cloud company Head one of the key functions in the Customer Success charterAbout Our ClientOur client is a global leader in the talent acquisition technology space with a strong record of over 20+ years in the space.Job DescriptionLead a team of Renewal Managers, prioritizing both results and employee morale.Ensure...
-
Hyderabad, Telangana, India Michael Page Full timeBe a part of the world's largest Talent Cloud company Head one of the key functions in the Customer Success charter About Our Client Our client is a global leader in the talent acquisition technology space with a strong record of over 20+ years in the space. Job Description Lead a team of Renewal Managers, prioritizing both results and employee...
-
hyderabad, India Michael Page Full time- Be a part of the world's largest Talent Cloud company - Head one of the key functions in the Customer Success charter About Our Client Our client is a global leader in the talent acquisition technology space with a strong record of over 20+ years in the space. Job Description Lead a team of Renewal Managers, prioritizing both...
-
Senior Specialist
2 weeks ago
Hyderabad/ Secunderabad, India LTIMindtree Full timeApply for Senior Specialist Software Engineering, LTIMindtree Ltd. in Hyderabad/ Secunderabad for Year of Experience on
-
Senior Specialist
1 month ago
Hyderabad/ Secunderabad, India LTIMindtree Full timeApply for Senior Specialist Software Engineering, LTIMindtree Ltd. in Hyderabad/ Secunderabad for Year of Experience on
-
Senior Specialist
3 days ago
Hyderabad/ Secunderabad, India International Flavors & Fragrances India Ltd Full timeApply for Senior Specialist Invoice Processing Job Details IFF Family Of Companies, Career Progress Consultants in Hyderabad/ Secunderabad for 5 - 7 Year of Experience on
-
Talent Acquisition Specialist
7 days ago
Hyderabad, India Bondada Engineering Limited Full timeWe are seeking a motivated and detail-oriented Talent Acquisition Specialist to join our HR team. The Talent Acquisition Specialist will be responsible for identifying, attracting, and hiring top various positions within the organization. This role involves managing the full recruitment cycle and collaborating with hiring managers to understand their...
-
Senior Specialist
2 weeks ago
Hyderabad, Telangana, India LTIMindtree Full timeSenior Specialist - Program & Project Management Job Req Id: Experienced product owner with successful track record of leading product strategy, support product development and influence the product roadmap. Strong communication and writing skills desired. Should work closely with cross-functional teams and ensure the product meets customer expectations....
-
Talent Acquisition Specialist
7 days ago
Hyderabad, India Bondada Engineering Limited Full timeWe are seeking a motivated and detail-oriented Talent Acquisition Specialist to join our HR team. The Talent Acquisition Specialist will be responsible for identifying, attracting, and hiring top various positions within the organization. This role involves managing the full recruitment cycle and collaborating with hiring managers to understand their...
-
Senior Sales Specialist
2 weeks ago
Hyderabad, Telangana, India EmpGowin Full timeJob Title : Senior Sales Specialist - Senior Living Properties Experience : 2 to 3+ Years Location : Hyderabad Job Type : Full-Time Job Brief We're on the lookout for a passionate and skilled Property Sales Specialist to join one of our esteemed client's dynamic team. As a key player in the growing property business, you will be at the forefront of...
-
Associate Senior Specialist
2 weeks ago
Hyderabad, Telangana, India IFF Family of Companies Full timeReq ID: 497159Job DescriptionAre you passionate about service excellence? Would you love to work for a global organisation that is doing more good for people and planet?IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Procurement function...