Salesforce Administrator

6 months ago

Mumbai, India The Nielsen Company Full time
ROLE:  This role will work closely with global revenue operations, sales, marketing, finance, customer experience and other business teams to support and implement changes to the Nielsen Salesforce Org and its integrated applications. This role is part technical project manager, part power-administrator and part evangelizer. This individual is also responsible for executing on the day-to-day support, efficiency and increased value of the Nielsen Salesforce platform and will embrace the challenge of solving critical business problems and acting as the Nielsen platform knowledge expert. This includes gathering, assessing, vetting and contributing to platform solutions and maintaining technical administrator, user documentation and training materials and resolving questions and problems for all Users including business function leaders. This role is a go-to first line of response to global Nielsen associate end-users of the Nielsen Salesforce platform.

RESPONSIBILITIES:

A Salesforce administrator for Nielsen global business teams including but not limited to sales, service, marketing, finance & operations for daily support, direction, business function expertise and problem solving across the business units with knowledge of Nielsen business processes systems and teams.  Daily administration and support of the Nielsen Salesforce platform and users including but not limited to managing user setups, profiles and roles, customization of objects, fields, record types, page layouts and validations in response to SF Help Ticket cases and business transformation requests and mandates.  Drive and Support platform function requests and requirements from business teams, leaders, functional teams and business transformation mandates with the Salesforce CRM Technology team. This includes the prioritization, implementation, documentation, training and support of enhancements, new features and functionality and new application integrations.  Execute solution design activities in the defined Nielsen process requirements and protocols including gathering and validating user requirements, ensuring solutions meet mandates and best practices, drive user adoption and adhere to advanced dev ops processes and protocols for system integrity and reliability. Create, maintain and train end users on customized Salesforce reports and dashboards. Support, implement and maintain complex, extensive, essential data transformation, data load, updates and maintenance requests aligned and required for critical business transformation and function changes.  Assist in defining required features and mapping Salesforce features to business processes. Assist with training, creation of training materials and user documentation and maintain for changes and enhancements including for selected integrated applications. Collaborate with the Salesforce admin team to define and implement user process and user discipline best salesforce practices. This will include integrated applications with the Nielsen Salesforce instance.  Evangelize and drive Salesforce user adoption across the organization with direct one on one support of end users and business leaders across the global business functions. 

QUALIFICATIONS:

Administrator Certification required. 3+ years as a Salesforce administrator with strong understanding of best practices and functionality across Sales Cloud, Service Cloud and Experience Cloud.  Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards to achieve critical business objectives. Creative and analytical thinker with strong resourceful problem-solving skills including managing complex and phased projects with passion and a commitment to success.  Excellent interpersonal communication skills and demonstrated 3+ years serving and supporting , Europe and global business Salesforce users.  Excellent verbal and written communication skills to respond, interact and problem solve for business teams including revenue generating roles.  Demonstrated ability to provide direct actionable instruction and support audiences of varying technical backgrounds with clarity and accountability across the global user community of Nielsen associates.  Self starter, works well independently and in collaborative team environments. Excellent Google suite skills, strong JIRA experience required.  Quarterly weekend hours required to support application upgrades and releases.

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