Sales Supt Spec

4 days ago

Mon Village, India TekWissen LLC Full time
Overview TekWissen Group isa workforce management provider throughout the USA and many othercountries in the world. Our client is the largest private broadbandcompany in America providing advanced digital video Internettelephone and home security and automation services over its ownnationwide IP network. The client is committed to creatingmeaningful moments of human connection through technology. Thelargest private broadband company in America we proudly serve sixand a half million homes and businesses across 18 states. They arededicated to empowering others to build a better future andcelebrate diverse products people suppliers communities and thecharacteristics that make each one unique. Job Title: Sales Supt Spec Work Location: Oklahoma City OK 73118 Duration: 12 Months Work Type: Full Time Job Type: Remote
RoleSummary:
  • Provides operational and support services tothe entire sales organization which could include: inbound orderdesk specialized inbound/outbound sales call center overflowspecialized order/account processing sales research reporting andanalysis sales method and policy development quota setting creditcompliance inventory management work order accuracy adhoc projectmanagement merchandising of retail & third party sites and mayalso include advertising inventory management.
  • Uses multiple systems for purposes which mayinclude: to enter pre and postsales information fulfill ordersprocess and post payments and/or verify order accuracy.
  • May initiate new service orderrequests coordinates and tracks product/service installationprocess.
  • Support and lead adhoc projects generated by client Sales Channels.
  • Prepares reports as requested.
  • Educates customers on products &services.
  • Meets or exceedscritical monthly performance standards including but not limitedto: data entry accuracy and productivity.
  • Draft routine client and/or customer correspondence.
  • Responds to questions helpsresolve problems and directs calls to appropriate resources.
  • Completes special operational andclient projects as assigned.
  • Acts asliaison and coordinator with other departments outside vendors andexternal customers.
  • Providesorder activity updates to Sales Support Manager / or Supervisor.
  • May coordinate and process offlineorders coming through G2B Ecommerce Friends and Family.
  • May act as back up phone supportduring periods of high call volume or point of contact forcustomers in the absence of the sales force.
  • May provide assistance conducting refreshertraining with existing Reps.
  • Maycoordinate with Courtesy Accounts for employees property managersVIPs government officials and/or reciprocal agreements with otherMSOs.
  • May assist in presale planningactivities and postsale activities.
  • May coordinate sales project events and other activitieswith sales force.
  • Client Business
  • May manage all orders from initialsale through installation and billing.
  • May interface with all areas of the installation processto ensure orders are completed by the delivery date.
  • May sell services to inboundcallingcustomers.
  • May assist withoverflow callhandling duties for inbound retention sales etc.
  • Interfaces with field provisioningengineers to confirm delivery interval feasibility for offnetorders.
  • Works closely withlocal billing coordinators to ensure sold installed and billedrevenues are accurate.
  • ClientMedia
  • May prepare sales presentationsproposals and media kits.
  • May pullqualitative research and assist in building and exportingadvertising schedules.
  • Completechange orders promotions/taggables paperwork and trafficinstructions.
Typical Training / Experience
  • HS diploma GED or relevant work experience;
  • Specialized skilltraining/certification may be required;
  • 25 years of experience in area of responsibilityrequired
Dept/Org Scope & Impact
  • Fully functioning support role having greaterresponsibility to perform all (or most) most of the standard workwithin the function; moderate impact to the department
Problem Complexity
  • Effectively identifies problems as they occur and takesappropriate steps to solve them in situations where the problem isnot difficult or complex; Refers complex unusual problems tosupervisor/manager
Autonomy
  • Under general supervision exercises somejudgment in accordance with welldefined policies procedurestechniques;
  • Work typicallyinvolves regular review of output by a senior coworker orsupervisor/manager
Knowledge
  • Demonstrates basic knowledge of a technicalor specialty area;
  • Readilylearns and applies new information/concept in area of practice
TekWissen Group is an equalopportunity employer supporting workforce diversity.

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