Senior Business Intelligence Analyst

3 weeks ago

Gurugram, India Expedia Group Full time

Senior Business Intelligence Analyst

At Expedia Group, we’re passionate about data-driven decision-making. We are seeking a talented Senior Business Intelligence Analyst to join our Workforce Planning Analytics team. If you thrive on solving complex problems, collaborating with cross-functional teams, and turning data into actionable insights, this role is for you As a Senior Business Intelligence Analyst, you’ll play a pivotal role in shaping our organization’s success.

What you’ll do:

  • Utilize your perfect knowledge of SQL to extract, transform, and load data from various sources.

  • Create insightful reports and dashboards using Tableau, Looker, or similar tools.

  • Collaborate with stakeholders to understand their requirements and translate them into effective visualizations.

  • Work closely with our data engineering team to optimize data pipelines.

  • Automate routine tasks to improve efficiency and accuracy.

  • Be the information liaison between our analytics team and business stakeholders.

  • Partner with Real Time and Scheduling, Forecasting, Operations, Finance, and other teams to provide timely insights.

  • Use your critical thinking skills to troubleshoot data-related issues.

  • Respond to stakeholder requests promptly and professionally.

  • Understand our organization’s processes, objectives, and challenges to provide relevant insights.

Who you are:

  • Bachelor’s degree in a related field (Computer Science, Business Analytics, etc.); Master’s preferred.

  • Perfect knowledge of SQL—you can write complex queries in your sleep.

  • Proficiency in at least one data visualization tool (Tableau, Looker, Power BI, etc.).

  • Familiarity with Python or other programming languages (preferred)

  • Excellent communication skills—both written and verbal.

  • Detail-oriented and able to maintain accuracy under pressure.

  • 3+ years of experience in business intelligence, data analysis, or a related field.

  • Exposure to reporting in a Contact Center environment is highly valuable.

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