Retail Deputy Store Manager
10 hours ago
As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.
You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.
As a Deputy Store Manager you can earn up to £,. with Commission. Department Retail Employment Type Full Time Location Darlington Workplace type Onsite Compensation £, - £, / year Reporting To Store Manager
What does the role involve?
Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services Supporting the recruitment, onboarding, management and development of the team Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities Supporting colleagues with customer orders and finance applications Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews Continuously identifying opportunities to make improvements which will optimise the operational running of the store Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success Ensuring that all colleagues are accountable for branch audit, banking and finance checks
What qualities are we looking for?
Enthusiasm and passion to drive the business forward and personally succeed Customer focus with a passion for delivering first class customer service Excellent communication and interpersonal skills The ability to drive performance and manage difficult conversations when needed A desire to learn, grow and progress Inquisitive, ever-questioning and ever-improving Friendly, flexible, reliable, honest and a strong work ethic A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team Experience in leading, motivating and coaching a successful sales team
What’s in it for you?
Basic salary of £, plus an OTE of £,. Competitions and incentives – recent holiday incentives include a Virgin Cruise around Miami and the Bahamas and trips to New York, Dubai and Italy days holidays including bank holidays Employee benefits platform – access to s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more Colleague Discount Career progression Long service awards Enhanced Maternity, Paternity and Adoption Leave Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics Medicash – low cost health plans Virtual GP – Access to a GP service /7 Salary finance scheme Pension Scheme Death in Service Life assurance
About ScS
We are one of the UK’s leading sofa specialists, and you can find us on numerous retail parks all over the country. We have over retail stores, serviced by 9 distribution centres, a Digital Hub based in Coventry and a support centre based in Sunderland. For over a century, ScS has been providing customers with an excellent customer experience, selling beautiful products with outstanding value, quality and choice. Our primary product focus helping customers to create the home they’ll love and that’s where you come in…At ScS, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success.
We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status. Our aim is to create a supportive environment where every team member has the opportunity to reach their full potential and contribute to our shared goals.
If you share our passion for equality and diversity and want to be part of a team that values your unique contributions, we encourage you to apply and join us on our mission to make a difference.
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