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Customer Service Executive
3 months ago
We are hiring a ”Customer Service Executive” for a leading UK base industry standard packaging products Company. Position is based at Anand, Gujarat . Find below more details about this job opportunity:
Job title: Customer Service Executive
Industry: Packaging products
Job location: Anand, Gujarat
Experience : 1year to 2years
Qualification: Any Graduation with relevant experience
About The Company:
We are a premier distributor of packaging products in the United Kingdom, with a dynamic back office situated in Anand, Gujarat. Serving a diverse customer base through our robust online
presence and B2B trade channels, we take pride in delivering market-leading service and high-quality products.
Job Description:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Excellent communication and listening skills with good command of the English language.
- Handle many inbound and outbound calls to customers and clients.
- Fluent English, Computer skills mandatory.
CTC: Rs. 3.0/lpa to 3.80/lpa
Office working day and time : 1 pm to 10:30 pm (Monday-Friday), Alternative Sundays 10 am-5 pm