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Customer Service Executive

3 months ago


Anand, India TalentEdge Recruitment Consultants Full time

We are hiring a ”Customer Service Executive” for a leading UK base industry standard packaging products Company. Position is based at Anand, Gujarat . Find below more details about this job opportunity:


Job title: Customer Service Executive

Industry: Packaging products

Job location: Anand, Gujarat

Experience : 1year to 2years

Qualification: Any Graduation with relevant experience

About The Company:


We are a premier distributor of packaging products in the United Kingdom, with a dynamic back office situated in Anand, Gujarat. Serving a diverse customer base through our robust online
presence and B2B trade channels, we take pride in delivering market-leading service and high-quality products.


Job Description:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Excellent communication and listening skills with good command of the English language.
  • Handle many inbound and outbound calls to customers and clients.
  • Fluent English, Computer skills mandatory.

CTC: Rs. 3.0/lpa to 3.80/lpa

Office working day and time : 1 pm to 10:30 pm (Monday-Friday), Alternative Sundays 10 am-5 pm