International BPO Executiva

2 months ago


Thane, India RAPSYS TECHNOLOGIES PTE LTD Full time

Job Overview


We are seeking a highly motivated and dedicated International BPO Executive to join As an International BPO Executive, This is a full-time position with a salary range of [21000/- to 40000/-] depends on Interview and requires 1 to 3 years of experience & Night shift


Qualifications and Skills


  • HSC Pass or Graduate
  • 1 to 3 years of experience in a similar role
  • Excellent verbal and written communication skills in English
  • Strong customer service and problem-solving abilities
  • Ability to multitask and work in a fast-paced environment
  • Good knowledge of computer systems and CRM software
  • Flexibility to work in rotating shifts
  • Experience in international BPO industry is a plus


Roles and Responsibilities


  • Handle incoming and outgoing calls for international clients
  • Provide customer support and resolve queries effectively and efficiently
  • Identify and escalate priority issues to the appropriate team
  • Maintain accurate and detailed records of customer interactions
  • Follow communication guidelines and best practices
  • Ensure customer satisfaction and enhance customer experience
  • Meet or exceed set targets and metrics
  • Collaborate with cross-functional teams for issue resolution
  • Stay updated with product and service knowledge






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