International BPO Executiva
3 weeks ago
Job Overview
We are seeking a highly motivated and dedicated International BPO Executive to join As an International BPO Executive, This is a full-time position with a salary range of [21000/- to 40000/-] depends on Interview and requires 1 to 3 years of experience & Night shift
Qualifications and Skills
- HSC Pass or Graduate
- 1 to 3 years of experience in a similar role
- Excellent verbal and written communication skills in English
- Strong customer service and problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Good knowledge of computer systems and CRM software
- Flexibility to work in rotating shifts
- Experience in international BPO industry is a plus
Roles and Responsibilities
- Handle incoming and outgoing calls for international clients
- Provide customer support and resolve queries effectively and efficiently
- Identify and escalate priority issues to the appropriate team
- Maintain accurate and detailed records of customer interactions
- Follow communication guidelines and best practices
- Ensure customer satisfaction and enhance customer experience
- Meet or exceed set targets and metrics
- Collaborate with cross-functional teams for issue resolution
- Stay updated with product and service knowledge
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