International Collection Executive
6 months ago
**Job Title: Collections Specialist**
**Location**: Thane
**Qualification**: SSC / HSC / GRADUATE
**Experience**: Recent experience in international BPO
**Job Type**: Full-time
**Key Responsibilities**:
- **Collections Management**:
Handle the collection of overdue payments from credit card holders.
Negotiate and establish repayment plans to help customers fulfill their financial obligations.
- **Customer Service**:
Provide excellent customer service to address inquiries and concerns related to overdue payments.
Ensure a positive customer experience while adhering to company policies.
- **Retention Strategies**:
Implement effective retention strategies to minimize customer attrition.
Work towards retaining valuable customers by offering suitable solutions.
**Qualifications**:
- Minimum educational qualification of SSC/HSC/Graduate.
- Recent experience in international BPO with a focus on US sales, retentions, collections, or customer service.
- Excellent communication skills (verbal and written) with a proficiency in English.
**Benefits**:
- Competitive salary, with additional incentives for exceptional performance.
- Opportunities for career growth and advancement within the organization.
- Comprehensive training programs to enhance your skills in the finance and customer service domains.
**Job Types**: Full-time, Permanent
**Salary**: ₹36,000.00 - ₹38,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Evening shift
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to Relocate:
- Thane, Maharashtra: Relocate before starting work (required)
Work Location: In person
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