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ServiceNow Telecommunications Service Management TSMImplementation Specialist

3 months ago


Mon Village, India TekWissen LLC Full time
Overview: TekWissen Group isa workforce management provider throughout the USA and many othercountries in the world. Our client provider of digital technologyand transformation information technology and services Position: ServiceNowTelecommunications Service Management (TSM) ImplementationSpecialist Location: Remote Duration: 6 Months Job Type: Contract Work Type: Remote Job Description:
  • Designand architect ServiceNow solutions tailored to thetelecommunications industry with a focus on telecommunicationservice management.
  • Collaborate with stakeholders to gather requirementsdefine business processes and translate them into technicalspecifications.
  • Develop custom applications modules and integrationswithin the ServiceNow platform to streamline telecommunicationservice management processes.
Qualifications:
  • Minimum of 10 years of experience workingwith the ServiceNow platform Minimum two years of experience inServiceNow Telecommunications Service Management (TSM) CertifiedSystem Administrator (CSA) Certified Implementation Specialist inCSM and FSM Bachelors degree in computer science InformationTechnology or related field.
Strong understandingof programming fundamentals including:
  • Datatypes (strings numbers booleans arrays objects) Control structures(if/else loops conditional statements) Functions and modulesObjectOriented Programming (OOP) concepts (classes objectsinheritance polymorphism)
Proficiency inJavaScript including:
  • Syntax and semanticsDOM manipulation and events Asynchronous programming (callbackspromises async/await) Error handling and debugging Familiarity withHTML CSS and XML including: HTML structure and syntax CSS selectorsand styling XML syntax and parsing Web Development/FrontEnd Skills:Strong understanding of web development concepts including:
  • Responsive webdesign (RWD) and mobilefirst development Singlepage applications(SPAs) and clientside rendering Web performance optimization (WPO)and accessibility Proficiency in frontend frameworks and librariesincluding: React Angular or Vue.js Bootstrap or other CSSframeworks
Experience with web developmenttools including:
  • Webpack or other modulebundlersBabel or other transpilers ESLint or other code linters ServiceNow
Specific Skills:
  • Indepthknowledge of ServiceNow development including: ServiceNowarchitecture and data model Table and field structures Businessrules workflows and approvals Scripting (JavaScript Groovy etc.)
  • Integration withexternal systems (REST SOAP etc.) Experience with ServiceNowdevelopment tools including: Studio (application developmentscripting and debugging) Update Sets (managing and deployingchanges) ServiceNow APIs (REST SOAP etc.)
  • Familiarity with at least 3 ServiceNowmodules and applications including: IT Service Management (ITSM)Database
Skills:
  • Strongunderstanding of database concepts including: Data modeling andschema design Normalization and denormalization Query optimizationand indexing Proficiency in database management systems including:Relational databases ( MySQL PostgreSQL etc.) NoSQL databases (MongoDB Cassandra etc.)
  • Experience with database design and developmentincluding: Creating and modifying database schemas
  • Writing SQL queries and storedprocedures Optimizing database performance and troubleshootingissues
  • InformationArchitecture Skills: Strong understanding of informationarchitecture principles including: Taxonomy and ontology Contentmodeling and metadata User experience (UX) and user interface (UI)design Experience with information architecture tools andtechniques including: Creating and managing taxonomies andontologies Designing and implementing content models and metadataschemas Developing and maintaining information architecturedocumentation and standards Familiarity with informationarchitecture frameworks and methodologies including: ZachmanFramework TOGAF Information
  • Architecture Institute (IAI) standards
Additional Technical Requirements:
  • Experience with agile developmentmethodologies such as Scrum or Kanban
  • Familiarity with version control systems suchas Git
  • Knowledge ofcloudbased technologies such as AWS or Azure Understanding ofDevOps practices
Tek Wissen Group is anequal opportunity employer supporting workforce diversity.