Assistant Manager
4 weeks ago
Key Responsibilities
Working in NOC environment in shifts dedicated to media customers, managing the end to end Video Connect Service setup riding over dedicated SDH Network including Nimbra equipment, encoders, decoders, L2 IP switches, Satellite Receivers, MCPC Mux, Rasterizers & other broadcasting equipment. Having strong knowledge and working experience in satellite communication for uplink and downlink . Handles Service delivery & Service assurance function for Customers- Media & Entertainment segment namely: TV Channels, Sports Channels, Content distribution & Adhoc events like Common wealth games, Cricket world cup, IPL, EPL, NBA, etc, both in VNOC as well as on site as per requirement. Handles Services & backhaul network configuration, provisioning & troubleshooting activities on a dedicated platform meant for Video distribution. The platform uses the DTM protocol & proprietary equipment by Net Insight, AB Sweden and for MCPC service for uplink of TV channels, O&M of Harmonics Prostream Mux etc. Maintaining service network infrastructure in accordance with industry Best Practices. Providing technical support for the Video Connect Network & other elements of the service setup on 24x7. Responding to service requests and service escalations. Maintaining documentation, including network diagrams, procedures, and asset inventory. Needs to handle various functional reports, cross functional follow ups, ticketing & routine NOC activities, Resolve various problems raised to NOC which occur due to problem in Video Connect network, if required by coordinating with other internal NOC teams responsible for the problematic segment. On- site project support & travelling to the site, for On-demand services like the Cricket World cup, CWG games etc.
Technical Competencies
6 to 8 years of working experience in satellite communication, project handling, NOC environment & troubleshooting of RF networks, IPLCs, Access network etc. Experience in Satellite, Broadcasting & Media environment is must. Sound knowledge of encoding, decoding, MCPC Mux, video & audio fundamentals, Television standards is a must. Working experience on IP networks (Cisco switches, routers), configuration management etc. Experience, knowledge & first level troubleshooting on Ethernet Services. Applicant should have Hands-on experience on TV MUX, router & switches & transmission EMS/NMS system. Candidate must have knowledge of optical fibers, transmission technology, routing, switching IP basics. Candidate should have good understanding of global ILD, NLD, and MAN telecom infrastructure. Candidate should have an excellent communication, process adherence, project management & analytical problem solving skills.
Minimum qualification & experience
Engineering Graduate( BE or B.Tech in Electronics & telecom Engg.or equivalent). Experience in Satellite, Broadcasting & Media environment is must. Certification: Cisco certification (CCNA) or any related to broadcasting & transmission is an added advantage. Candidates must be customer-oriented, self-motivated, ambitious, and dedicated team player. Ability to adapt to changing environment and priorities and manage multiple assignments and issues simultaneously to meet timelines. Ability to manage multiple duty pattern in shifts both on site and off site. Exposure to Tandberg/Harmonics Encoder/Decoders and MCPC Mux equipment is required.-
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