Chat Process Mail Process WFH

4 weeks ago


Sany, India Uno Minda Full time
Overview:The ChatProcess & Mail Process WFH position is a crucial role inour organization responsible for providing exceptional customerservice and support through chat and email communication channels.This remote position requires excellent communication skillsproblemsolving abilities and multitasking capabilities to ensure apositive customer experience.KeyResponsibilities:
  • Respond to customerinquiries and issues through chat and email in a timely andprofessional manner
  • Provide accurateinformation and assistance to customers regarding products orservices
  • Resolve customer complaints andescalate complex issues to the appropriatedepartment
  • Ensure all communication withcustomers adheres to company policies andprocedures
  • Maintain thorough knowledge ofproducts services and promotions to effectively address customerneeds
  • Assist in updating and maintainingcustomer records and databases
  • Collaborate withcrossfunctional teams to optimize customer satisfaction andretention
  • Adhere to productivity and qualitystandards for chat and email support
  • Providefeedback to improve customer service processes andprocedures
  • Maintain a positive and professionalattitude in all customerinteractions
RequiredQualifications:
  • High school diplomaor equivalent
  • Prior experience in customerservice or a related role
  • Strong writtencommunication skills
  • Ability to multitask andprioritize effectively
  • Proficiency in usingchat and email communication tools
  • Goodunderstanding of customer relationship management (CRM)systems
  • Ability to work remotely andindependently with minimalsupervision
  • Attention to detail and accuracy inhandling customer information
  • Problemsolvingskills to address customer concernsefficiently
  • Flexibility to work in rotatingshifts if required
  • Ability to adapt to newtechnology and software platforms
  • Strong workethic and commitment to delivering excellent customerservice
  • Ability to maintain confidentiality andprofessionalism in customer interactions
  • Timemanagement skills to meet response timetargets
  • Willingness to participate in ongoingtraining and skilldevelopment

communication,customerservice,communication skills



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