GTM Operations Manager
2 months ago
Responsibilities and Ownership:
Partner with and support the cross-functional operations teams for Sales, Marketing, Customer Success and Business Operations Business and technical expertise in Salesforce, HubSpot, and other Sales, Marketing, and Customer Success Applications such as Catalyst, 6Sense, ZoomInfo Partner with cross-functional teams to ensure clean data infrastructure and uniform reporting across the business, including Sales Operations, Marketing Operations, Customer Success Operations, and Business Operations Manage and monitor business operations process documentation Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management to maximize information sharing, visibility, and enablement Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement Responsible for identifying and reporting roadblocks, risks, and critical dependencies and ensuring the important ‘stuff’ gets done Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results
Requirements:
Minimum of 5 years of previous operations experience in similar roles Bachelor’s degree in computer science, engineering, or equivalent preferred 5+ years’ experience in project management, analytical problem-solving capabilities, previous operational excellence experience, and a demonstrated track record of implementing operational improvements Experience in fast-paced SaaS companies working with global teams Strong organization skills with demonstrated ability to drive a standard approach across multiple groups Creative problem-solving, able to take a hands-on approach to building enablement solutions in a fast-moving environment Demonstrated project management capability in a highly matrixed organization, including vendor contributions Strategic Thinking: Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems. Proven track record of developing and implementing successful operational strategies Leadership and Communication Excellent leadership skills with the ability to motivate and inspire teams. Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels Solid organizational skills and business acumen Results-Oriented: Proven ability to drive results and meet or exceed targets and objectives Data-driven mindset with a focus on performance metrics and continuous improvement Industry Knowledge: Solid understanding of the sales, marketing, customer success, and business operations functions Experience working within SaaS technology companies We would love to hear from you if you are a self-driven and experienced operations professional passionate about driving business growth and operational excellence. Join our team and contribute to our ongoing success. We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.-
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