Engineering Manager
2 weeks ago
Groundbreaker. Game changer. Pioneer.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.
Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.
Overview
Demonstrate standard project management methodologies for continuous improvement in maintaining the 24 x 7 GIS application without deviating from the SLAs. Must build a positive working relationship with the customer and work with diverse business and technical user groups.
Responsibilities
Responsible for managing the Service Centre Support
Ensures all Incident Management, Problem Management and Change management processes are adhered to in the Application Support area
Keeping the team members motivated and aligned in their work and ensuring quality results at each step within the project lifecycle.
Leading role in coordinating and managing the troubleshooting of issues in the GE Smallworld GIS applications.
Assist the application supporting staff in solving application-related issues for the end users.
Responsible for providing foresight and bringing efficiencies to the current processes.
Prioritizes, manages, and monitors technical activities to meet client/user needs; Communicates effectively with the team to resolve conflicts and/or troubleshoot as required; Escalates issues as needed.
Oversees and reviews all technical activities and ensures that appropriate procedures and processes are followed.
Recommends and leads process improvements where improvements can be made to increase efficiency.
Delivers service reports management summary.
Communicates with internal users of the support process.
Monitors technical activities to meet client/user needs; Communicates effectively with the team to resolve conflicts and/or troubleshoot as required; Escalates issues as needed.
Exposure to Major Incident Management Process for High Sev issues (Sev1/Sev2)
Recommends and leads process improvements where improvements can be made to increase efficiency.
Understands and applies analysis tools/techniques, issue resolution skills and demonstrates strong knowledge of relevant factors in the industry.
Qualifications
Bachelor’s degree in computer science / Master’s in Business Administration
Work experience – 12 to 15 years
Software skills: PNI, PRA, GSS, NIG, Magik, Java, Dotnet, Oracle, Linux, Windows
Worked in Supporting 24 x7 Smallworld GIS System in Telecom space
ITIL V3 expert
Desire to work in a fast-paced environment and make decisions quickly.
Ability to lead a team and flexibility to work in Shifts and on weekends.
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