Current jobs related to Lead Spec Client Service Management - Bengaluru - Empower Retirement
-
Spec - Us Voice Process
5 months ago
Bengaluru, India Spec- US Voice Process Full timeAnswer inbound calls through Toll free numbers and engage with the customers over the phone while providing education on a wide range of employer sponsored retirement plans. - Effectively identify the needs of our customers and offer tailored solutions that comply with plan rules and regulatory requirements. - Accurately process transactions such as...
-
Project Sppt Spec
5 months ago
Bengaluru, India Novasyte Full timeAbout the Role As an Project Sppt Spec, you are expected to execute administrative tasks related to project work. You will be required to follow SOPs (Standard Operating Procedures) when executing tasks on your work list. It is important that you are highly organized and can help support others keep track of important information (i.e., note taking on...
-
Spec Account Management-3
5 months ago
Bengaluru, India Empower Full timeGrow your career with a growing organization Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...
-
Client Service Coordinator
5 months ago
Bengaluru, Karnataka, India VAPS Knowledge Service Pvt Ltd Full timeDevelops and executes sales presentations to potential clients - Creates proposals for providing staffing services, customized to prospective clients needs - Develops and implements sales plans and associated activities - New Client Acquisition by engaging with key stakeholders in the prospective organization. - Creating new business opportunities &...
-
Spec It
1 week ago
Bengaluru, Karnataka, India BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Spec, It
5 months ago
Bengaluru, Karnataka, India BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Spec, IT Infrastructure Support
5 months ago
Bengaluru, India Polaris Inc. Full timeAt Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB...
-
Spec, It
2 months ago
Bengaluru, Karnataka, India BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Centralized Study Spec I
1 week ago
Bengaluru, Karnataka, India Fortrea Full timeAs a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. Conducting operations in...
-
Centralized Study Spec I
3 months ago
Bengaluru, Karnataka, India Fortrea Full timeAs a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...
-
Spec Client Service Administrator-1
5 months ago
Bengaluru, India Empower Full time**Grow your career with a growing organization** Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...
-
Japanese Spec Writer and Translator
5 months ago
Bengaluru, India Capgemini Full timeLooking for a spec writer having atleast 5 years of experience in creating the BRD Spec and Functional stories in Life Insurance projects. Should be able to communicate with native Japanese Clients. Should be able to translate the documents accurately without any gaps.
-
Spec Account Management-2
5 months ago
Bengaluru, Karnataka, India Empower Full time**Grow your career with a growing organization** Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective,...
-
Director of Client Servicing
3 weeks ago
Bengaluru, Karnataka, India Online Reputation Management Pvt. Ltd. Full timeJob Summary:As a key leader at Online Reputation Management Pvt. Ltd., the Director of Client Servicing will oversee the strategic direction and execution of advertising campaigns for our clients. This role requires a deep understanding of advertising principles, market trends, and the ability to lead cross-functional teams to deliver outstanding creative...
-
Project Sppt Spec
5 months ago
Bengaluru, India IQVIA Full timeAbout the Role As an Project Sppt Spec, you are expected to execute administrative tasks related to project work. You will be required to follow SOPs (Standard Operating Procedures) when executing tasks on your work list. It is important that you are highly organized and can help support others keep track of important information (i.e., note taking on client...
-
Strategic Director
2 weeks ago
Bengaluru, Karnataka, India Online Reputation Management Pvt. Ltd. Full timeJob Title: Strategic Director - Client ServicingJob Summary:We are seeking a skilled Strategic Director - Client Servicing to lead our client servicing efforts and drive business growth. As a key member of our team, you will be responsible for overseeing the strategic direction and execution of advertising campaigns for our clients.Key Responsibilities:-...
-
Client services manager
5 days ago
Bengaluru, India Aditi Consulting Full timeWhat We DoAditi is a leading, rapidly growing technology solutions company providing a broad range of services for Fortune 500 clients across 50 states, 7+ industries, with offices in five global delivery centers. We work at the intersection of business and technology helping our client partners scale and accelerate their digital transformations and...
-
Account Coordinator
6 months ago
Bengaluru, Karnataka, India Deluxe Media Full timeJob Account Coordinator -Client Services Description- Processing all new work from the Client- - Have strong organizational skills and attention to detail- - Independently sorting through the inbox and taking on exclusive tasks or projects within the team- - Demonstrate exceptional communication skills across all levels (verbal, written)- - Own setting up...
-
Account Coordinator
7 months ago
Bengaluru, Karnataka, India Deluxe Media Full timeJob Account Coordinator - Client Services Description- Processing all new work from the Client- - Have strong organizational skills and attention to detail- - Independently sorting through the inbox and taking on exclusive tasks or projects within the team- - Demonstrate exceptional communication skills across all levels (verbal, written)- - Own setting up...
-
Client Service Manager
4 weeks ago
Bengaluru, Karnataka, India Geek Creative Agency Full timeJob Title: Client Servicing Job Summary: Geek Creative Agency is seeking a skilled Client Service Manager to lead our customer relationships and drive business growth. Key Responsibilities: * Develop and maintain strong relationships with our customers, ensuring their needs are met and exceeded. * Collaborate with internal teams to deliver client-focused...
Lead Spec Client Service Management
2 months ago
Grow your career with a growing organization
Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.
This is a client facing role within a Service Team environment, which will consist of analyzing, interpreting client requirements. Lead serves as first line of contact in the absence of manager in providing support or respond to any questions from the Client. The individual does not have direct reports, however, serves as mentor, facilitator, and resource for team. Executes oversight on activities to ensure interdepartmental deliveries are monitored. The Lead Spec/Analyst is responsible for taking on leadership role and includes training others, and providing guidance, determining own methods and procedures. Performs a review of work, on the internal record keeping system to ensure inquiries are accurately resolved i.e., prior to and after processing.
ESSENTIAL FUNCTIONS:
Handles complex request including priority, monetary & non-monetary, customized requirement received from client. Perform role of quality checker for team and perform RCA to reduce the errors and improve overall teams’ quality trends. Manage daily communications with internal and external parties to maintain and develop strong client relationship. Collaborate with internal & external groups to identify, analyze, and proactively resolve issues. Would act as SME of the process as the role demands trouble shooting and floor support for the team. Should be able to track and assign work requests with a deep understanding of operations systems and process. Implement opportunities for efficiency (organizational alignment & optimization) Demonstrate active engagement through meeting participation, feedback sessions, and flexibility. Follow quality control procedures to avoid data breaches or gain/loss issues. Ensures issues are being resolved and clients/partners are kept apprised of progress ensuring highest level of client service and satisfaction. Ensures superior client satisfaction by resolving issues swiftly and act as an advocate for clients. Exercise discretion and judgment with respect to matters of significance such as resolving queries, reporting of issues/escalated transactions. Work in conjunction with individuals on the team as well as other business units, shared services, partners as needed to resolve issues/discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs/internal standards/guidelines. Exceptional training abilities with hands on experience in designing SOPs, training plan and assessments etc. Monitor deliverables by tracking activity, escalating issues, publishing progress reports and dashboards and recommend actions. Accountability: Demonstrates reliability by taking necessary actions to ensure issues are resolved within the set deadlines Global Collaboration: Applies global perspective when working within the Team and reach out to relevant stakeholders to avoid any delay in resolving queries Communication: Articulates information clearly and presents information effectively and confidently when working with others Time Management: Ability to multi-task, prioritize, and problem-solve effectively. Promptly handles escalated issue/s Subject Matters Expertise: Should know end to end of process and assist downstream team with any queries related to the request. People: Mentor and groom people to become an SME of the process by sharing knowledge & conduct assessment to bridge any gap in the process Participate in Calls: Should lead the Segment level calls with Senior Client Service Managers Trainings: Conduct process training for new hires in the teamQUALIFICATIONS:
6+ years’ experience in 401k industry. Cross functional experience such as loans, enrollment, payroll support, compliance, audit is must Knowledge of ERISA, DOL and applicable IRS regulations related to retirement Strong interpersonal skills and attention to details·Must be deadline oriented ensuring issues are being resolved and clients are kept apprised of progress ensuring highest level of client service and satisfaction Highly proficient in Microsoft Office Suite programs·Should have good oral and written communication skills as the role demands extensive partner communication via calls and emails. Eye to detail-oriented candidature with Strong analytical, interpersonal, and organizational skills Bachelor’s Degree is a must SPARK/AASPA certified#LI-DNI #LI-DNP
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
