Patient Relations Specialist in New Delhi
3 weeks ago
Medical experience is notrequired for this role but preferred. Candidates with a backgroundin Hospitality / Customer Service / are encouraged toapply
Apollo XCM is looking for thebest Patient Relations Specialist who will be responsible forproviding excellent customer service to patients answering allphone calls / text messages and emails as well as facilitating andcoordinating communication between patients family members andmedical staff.
What youll bedoing:
- Scheduling patient appointments and making remindercalls.
- Obtaining patients addresses contact details insuranceinformation and medical records.
- Updating andverifying patient information.
- Answering investigating and directingpatient requests to the appropriate medical staff member andfollowing up with patients to ensure their inquiry or complaint hasbeen satisfactorily resolved.
- Performing administrative and clericalduties such as efiling paperwork entering payments issuing invoicesamong others.
- Participating in the construction of standard operatingprocedures and making contributions to improve thoseestablished.
Requirements Minimum education requirements:Professional degree or Technologist degree RelevantExperience
- A strong proficiency of both verbal / written English.The required English level is C1 or above. This is a MUST since100% of communications will be in English.
- Experience working asa Patient Representative Executive Assistant Front Desk agentwithin the Hospitality or Travel agency industry Customer Servicerepresentative or agent in BPO.
- Strong interpersonal and communicationskills.
- Focus on customerservice.
- Enjoys working withpeople.
- Meticulous attention todetail.
- Ability to workindependently and proactively.
- Ability to work in a fastpaced environment anddemonstrate exceptional multitasking.
- Understanding of startupculture.
Benefits
- Monday to Friday 8 a.m. to 5 p.m or from 9a.m to 6 p.m (Central Standard Time) but hours can beadjusted
- Salary starting commensurate withexperience
- Indefinite term contract
- Opportunities tolearn and develop
- Stimulating multicultural environment
Requirements:Experience in Customer Service, Hospitality, or BPO. Excellentinterpersonal and communication skills. Customer service-orientedand enjoys working with people. Meticulous attention to detail.Ability to work independently and proactively. Thrives in afast-paced environment with exceptional multitasking. Familiaritywith startup culture. Long-term commitment.
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