Patient Relations Specialist in New Delhi

3 weeks ago


New Delhi, India Apollo XCM LLC Full time
This is an onsite positionbased in New Delhi India. Only applications in English will bereviewed.

Medical experience is notrequired for this role but preferred. Candidates with a backgroundin Hospitality / Customer Service / are encouraged toapply

Apollo XCM is looking for thebest Patient Relations Specialist who will be responsible forproviding excellent customer service to patients answering allphone calls / text messages and emails as well as facilitating andcoordinating communication between patients family members andmedical staff.

What youll bedoing:
  • Scheduling patient appointments and making remindercalls.
  • Obtaining patients addresses contact details insuranceinformation and medical records.
  • Updating andverifying patient information.
  • Answering investigating and directingpatient requests to the appropriate medical staff member andfollowing up with patients to ensure their inquiry or complaint hasbeen satisfactorily resolved.
  • Performing administrative and clericalduties such as efiling paperwork entering payments issuing invoicesamong others.
  • Participating in the construction of standard operatingprocedures and making contributions to improve thoseestablished.

Requirements Minimum education requirements:Professional degree or Technologist degree RelevantExperience
  • A strong proficiency of both verbal / written English.The required English level is C1 or above. This is a MUST since100% of communications will be in English.
  • Experience working asa Patient Representative Executive Assistant Front Desk agentwithin the Hospitality or Travel agency industry Customer Servicerepresentative or agent in BPO.
  • Strong interpersonal and communicationskills.
  • Focus on customerservice.
  • Enjoys working withpeople.
  • Meticulous attention todetail.
  • Ability to workindependently and proactively.
  • Ability to work in a fastpaced environment anddemonstrate exceptional multitasking.
  • Understanding of startupculture.


Benefits
  • Monday to Friday 8 a.m. to 5 p.m or from 9a.m to 6 p.m (Central Standard Time) but hours can beadjusted
  • Salary starting commensurate withexperience
  • Indefinite term contract
  • Opportunities tolearn and develop
  • Stimulating multicultural environment


Requirements:Experience in Customer Service, Hospitality, or BPO. Excellentinterpersonal and communication skills. Customer service-orientedand enjoys working with people. Meticulous attention to detail.Ability to work independently and proactively. Thrives in afast-paced environment with exceptional multitasking. Familiaritywith startup culture. Long-term commitment.

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