IT Helpdesk-Gurgaon

2 months ago


Gurugram, India 2coms Full time
 IT customer support representative

Shift Timings – 8 AM- 5 PM

Work Location –Gurugram
WFH / WFO – WFO

Experience – 1 - 2 Years


Skill set in detail –

1-installation and configuration of various applications.
2-Installation and configuration of Operating system with various methods like WDS,GHOST,Bootable PD etc.
3-Engineer ensure proper logging of all issues.
4-Document technical knowledge in the knowledge database.
5-Should possess the ability to learn and work on changing and emerging technologies. certification in new technologies like Azure, AWS etc added advantage.
6-keep track of users’ system issues until they are resolved by adhering to SLA.

Professional Attributes :

1 - Good technical skills and a strong basis in current technology
2 - Good Communication Skill both written and verbal
3 - Should be a Tech-Savviness
4 - Flexible to work in all shift and under pressure situations
5 - Good Analytical skill

Key Responsibility :

1 - Taking ownership of customer issues reported and seeing problems through to resolution.
2 - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

 



Requirements
  • Strong analytical capabilities, ability to interpret data, and provides 

business recommendations to mitigate business and operational 

risks 

  • Flexible to work in 24*7 model – flexible shift and week offs 


BenefitsPF+ESIC+Bothway Cab



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