CCE - Voice Process
Found in: Talent IN C2 - 2 weeks ago
Job Overview
We are seeking a highly skilled and motivated Customer Care Executive (CCE) to join our team. The CCE will be responsible for providing exceptional customer service through voice processes. This is a full-time position based in Gurgaon, Haryana, India, and is ideal for candidates with 1 to 3 years of experience in a similar role.
Qualifications and Skills
- Excellent verbal and written communication skills
- Previous experience in a customer service role is preferred
- Familiarity with voice processes
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced and dynamic environment
- Good knowledge of computer systems and basic software applications
- Ability to multitask and prioritize tasks effectively
- Positive attitude and willingness to learn and grow
- Ability to work well in a team
- Flexibility to work in rotating shifts
Roles and Responsibilities
- Handle inbound and outbound calls from customers
- Provide prompt and efficient resolution to customer queries and complaints
- Maintain accurate records of customer interactions
- Assist customers in navigating through the system and provide guidance on product usage
- Upsell and cross-sell products and services to customers
- Ensure customer satisfaction by delivering high-quality service
- Adhere to company policies and procedures
- Collaborate with team members to achieve collective targets
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