CCE - Voice Process

Found in: Talent IN C2 - 2 weeks ago


Gurugram, India Hemocean Outsourcing Full time


Job Overview


We are seeking a highly skilled and motivated Customer Care Executive (CCE) to join our team. The CCE will be responsible for providing exceptional customer service through voice processes. This is a full-time position based in Gurgaon, Haryana, India, and is ideal for candidates with 1 to 3 years of experience in a similar role.


Qualifications and Skills


  • Excellent verbal and written communication skills
  • Previous experience in a customer service role is preferred
  • Familiarity with voice processes
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced and dynamic environment
  • Good knowledge of computer systems and basic software applications
  • Ability to multitask and prioritize tasks effectively
  • Positive attitude and willingness to learn and grow
  • Ability to work well in a team
  • Flexibility to work in rotating shifts


Roles and Responsibilities


  • Handle inbound and outbound calls from customers
  • Provide prompt and efficient resolution to customer queries and complaints
  • Maintain accurate records of customer interactions
  • Assist customers in navigating through the system and provide guidance on product usage
  • Upsell and cross-sell products and services to customers
  • Ensure customer satisfaction by delivering high-quality service
  • Adhere to company policies and procedures
  • Collaborate with team members to achieve collective targets






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