Senior Engineer
3 months ago
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.This role may also contribute to / support on project work as and when required.
What you'll be doing
Key Roles and Responsibilities:
Proactively monitors the work queuesPerforms operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLAUpdates tickets with resolution tasks performedIdentifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely mannerCaptures all required and relevant information for immediate resolutionProvides second level support to all incidents, requests and identifies the root cause of incidents and problemsCommunicates with other teams and clients for extending supportExecutes changes with clear identification of risks and mitigation plans to be captured into the change recordFollows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shiftEscalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to managementWorks with automation teams for effort optimization and automating routine tasksAbility to work across various other resolver group (internal and external) like Service Provider, TAC, etcIdentifies problems and errors before they impact a client’s serviceProvides Assistance to L1 Security Engineers for better initial triage or troubleshootingLeads and manages all initial client escalation for operational issuesContributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration ItemsEnsures all changes are carried out with proper change approvalsPlans and executes approved maintenance activitiesAudits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articlesProduces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effortMay also contribute to / support on project work as and when requiredMay work on implementing and delivering Disaster Recovery functions and tests
Knowledge, Skills and Attributes:
Academic Qualifications and Certifications:
Required Experience:
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
-
Senior Engineer
4 months ago
Mumbai, India Lionbridge Full timeSenior Engineer Mumbai, Maharashtra, India SENIOR LOCALIZATION ENGINEER Position Summary Senior Engineer specialized in Localization to be part of our international team responsible for developing the technology supporting the translation workflows. The candidate would work in the Localization Engineering team assisting in technology...
-
Senior Engineer
3 days ago
Mumbai, India Vrinda Global Full timeHiring of Senior Engineers across various disciplines for our projects in USA and Canada . Given the critical nature of this position and projects, we require highly skilled engineers with Professional Engineering (PE) qualifications from APEGA OR IEI to strengthen our teams.Requirements:Locations: MumbaiDisciplines: Process, Mechanical, Piping, Electrical,...
-
Senior Engineer
3 days ago
mumbai, India Vrinda Global Full timeHiring of Senior Engineers across various disciplines for our projects in USA and Canada . Given the critical nature of this position and projects, we require highly skilled engineers with Professional Engineering (PE) qualifications from APEGA OR IEI to strengthen our teams. Requirements: Locations: Mumbai Disciplines: Process, Mechanical, Piping,...
-
Senior Software Engineer
3 months ago
Mumbai, India Dell International Services India Pvt Ltd (7451) Full timeIT Senior Software Engineer Be a part of a team that’s ensuring Dell Technologies' product integrity and customer satisfaction. Our IT Software Engineer team turns business requirements into technology solutions by designing, coding and testing/debugging applications, as well as documenting procedures for use and constantly seeking quality...
-
Senior Software Engineer
3 days ago
Mumbai, India Cimpress Full timeSenior Software Engineer Date: Sep 26, 2024 Location: Mumbai, MH, IN, 400033 #job-location.job-location-inline { display: inline; } Company: Cimpress Technology Job Title: Senior Frontend Engineer Job Location: Remote As a Senior Frontend Engineer, you will join a motivated team focused on building the next-generation platform to deliver...
-
Senior Design Engineer
1 month ago
Mumbai, India Double HR Consultancy Full timeSenior (SOLID WORKS) Design Engineer/Job location: Ghatkopar (Mumbai) MaharashtraGhatkopar (Mumbai) Maharashtra: i - 5 vacanciesCandidates should be Diploma in Mechanical Engineering or BE in Mechanical5 to 6 years of experience in the Manufacturing industry or packaging industrySoftware: Solid Works knowledge required at least 3 -4 yearsExperience5 - 6...
-
Senior Mechanical Project Engineer
4 days ago
mumbai, India Ms. Hi-Tech industries Full timeCompany DescriptionWe M/s. Hi-Tech Industries and sister concerned company M/s. Shakti Enterprises are experts in handling all types of Mechanical Fabrication & Repair Works. We are registered with ONGC for past 30+ years and have handled many offshore and onshore projects.Role DescriptionThis is a full-time Senior Mechanical Project Engineer role at M/s....
-
Senior Design Engineer
1 month ago
Mumbai, India Double HR Consultancy Full timeSenior (SOLID WORKS) Design Engineer/Job location: Ghatkopar (Mumbai) Maharashtra Ghatkopar (Mumbai) Maharashtra: i - 5 vacancies Candidates should be Diploma in Mechanical Engineering or BE in Mechanical 5 to 6 years of experience in the Manufacturing industry or packaging industry Software: Solid Works knowledge required at least 3 -4 yearsExperience5 - 6...
-
Senior DevOps Engineer
2 weeks ago
Mumbai, India hard.coded Full timeA dynamic and forward-thinking branding agency is embarking on an ambitious project to redefine the boundaries of digital branding. In collaboration with Hard.Coded, a leader in software development and technological solutions, we are assembling a high-performance team to deliver a Minimum Viable Product (MVP) within 6 months. This project is not just about...
-
Senior Director – Data Engineering
2 weeks ago
Mumbai, India eClerx Full timeJob Title: Senior PGM – Data EngineeringPreferred Location: Mumbai/Pune/Chandigarh/RemoteJob Overview:We are looking for a seasoned Senior Program Manager (PGM) in Data Engineering to lead and manage large-scale data engineering projects that align with our organization’s business goals. The Senior PGM will oversee the strategy, planning, and execution...
-
Senior Software Engineer
24 hours ago
Mumbai, India PayNet Full timeCompany DescriptionPayNet is an online payment processing platform based in Mumbai. Our product mSociety focuses on serving the needs of SMEs, eCommerce, and the Real Estate Management market. We specialize in Cross Border eCommerce and Housing Society payments, providing safe and simple solutions for accepting online payments.Role DescriptionThis is a...
-
Senior Software Engineer
4 months ago
Mumbai, India Optiver Full timeWHO WE ARE Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through...
-
Senior DevOps Engineer
3 weeks ago
Mumbai, India hard.coded Full timeA dynamic and forward-thinking branding agency is embarking on an ambitious project to redefine the boundaries of digital branding. In collaboration with Hard.Coded, a leader in software development and technological solutions, we are assembling a high-performance team to deliver a Minimum Viable Product (MVP) within 6 months. This project is not just about...
-
Senior DevOps Engineer
3 weeks ago
Mumbai, India hard.coded Full timeA dynamic and forward-thinking branding agency is embarking on an ambitious project to redefine the boundaries of digital branding. In collaboration with Hard.Coded, a leader in software development and technological solutions, we are assembling a high-performance team to deliver a Minimum Viable Product (MVP) within 6 months. This project is not just about...
-
Senior DevOps Engineer
3 weeks ago
Mumbai, India hard.coded Full timeA dynamic and forward-thinking branding agency is embarking on an ambitious project to redefine the boundaries of digital branding. In collaboration with Hard.Coded, a leader in software development and technological solutions, we are assembling a high-performance team to deliver a Minimum Viable Product (MVP) within 6 months. This project is not just about...
-
Senior Java Software Engineer
3 weeks ago
mumbai, India Enpointe IO Full timeCompany DescriptionEnpointe IO is a specialized product engineering, web, and app development company based in Mumbai. We offer next-generation solutions for businesses of all sizes, creating custom websites and apps that enhance online visibility and meet specific needs. Our team leverages the latest technologies to deliver seamless experiences for startups...
-
Senior Director – Data Engineering
2 weeks ago
Mumbai, India eClerx Full timeJob Title: Senior PGM – Data EngineeringPreferred Location: Mumbai/Pune/Chandigarh/RemoteJob Overview:We are looking for a seasoned Senior Program Manager (PGM) in Data Engineering to lead and manage large-scale data engineering projects that align with our organization’s business goals. The Senior PGM will oversee the strategy, planning, and execution...
-
Senior Director – Data Engineering
2 weeks ago
Mumbai, India eClerx Full timeJob Title: Senior PGM – Data EngineeringPreferred Location: Mumbai/Pune/Chandigarh/RemoteJob Overview:We are looking for a seasoned Senior Program Manager (PGM) in Data Engineering to lead and manage large-scale data engineering projects that align with our organization’s business goals. The Senior PGM will oversee the strategy, planning, and execution...
-
Senior Director – Data Engineering
2 weeks ago
Mumbai, India eClerx Full timeJob Title: Senior PGM – Data Engineering Preferred Location: Mumbai/Pune/Chandigarh/Remote Job Overview: We are looking for a seasoned Senior Program Manager (PGM) in Data Engineering to lead and manage large-scale data engineering projects that align with our organization’s business goals. The Senior PGM will oversee the strategy, planning, and...
-
Chemical Engineer/Senior Chemical Engineer
2 months ago
Navi Mumbai, India ig petrochemicals ltd Full timeApply for Chemical Engineer/Senior Chemical Engineer, I G Petrochemicals Limited in Navi Mumbai for 4 - 8 Year of Experience on TimesJobs.com.