Quality Analyst

3 months ago

Bangalore, India MarketStar Full time

What will you do?

Review the quality of work performed by the sales team through monitoring call and chat recording systems and applications. Use quality monitoring data management system to compile and track performance at team and individual level.Identify training needs and communicate needs to the training department as needed. Prepare and analyze internal and external quality reports for management staff review. Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management. Provide actionable data to various internal support groups as needed. Work with cross-functional stakeholders, both internal and external clients to achieve program initiatives. Provide feedback to sales team leaders and senior leadership. Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency. Perform other related duties as assigned.

What Will You Need to Succeed?

Direct, B2B or tele-sales experience required, previous Quality Assurance experience preferred.Internal applicants must be exceeding metrics in current position.Ability to interpret data dashboards to identify trends and focus areas Excellent verbal, written, interpersonal, and organizational skills.Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.).Results oriented with the ability to motivate others and drive performance Must have an adaptive management style and the ability to work at micro and macro levels .Ability to multitask and successfully operate in a fast paced, team environment.Must adapt well to change and successfully set and adjust priorities as needed.A skill’s assessment will be conducted as part of the interview process.

What’s in it for you?
Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work flexibility.
 

We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the world’s leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

If You're up for this position, hit the Apply Now Button

  • Quality Analyst

    4 days ago

    bangalore, India Kapture CX Full time

    Job Title: Quality Analyst/Quality ManagerJob Location: BangaloreDepartment: Customer SupportJob Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

  • Quality Analyst

    5 days ago

    bangalore, India Kapture CX Full time

    Job Title: Quality Analyst/Quality Manager Job Location: Bangalore Department: Customer Support Job Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

  • Quality Analyst

    2 days ago

    bangalore, India Kapture CX Full time

    Job Title: Quality Analyst/Quality Manager Job Location: Bangalore Department: Customer Support Job Summary: The Quality Analyst for Customer Support will be responsible for monitoring and evaluating the quality of customer interactions to ensure excellent service standards. This role involves analyzing customer service data, identifying trends, and...

  • Quality Analyst

    2 weeks ago

    bangalore, India TIGI HR ® Full time

    Role: Quality Analyst II (Cloud)Experience: 2 to 4yrsLocation: BangaloreSkills:* Composer knowledge* Linux CLI minimum knowledge* Minimum security knowledge* Testiing strategies (automated, manual, regression,white/black box)Responsibility* Automate manual processes, implement new automated tests for Adobe Commerce Cloud* Perform manual tests ensuring the...

  • Quality Analyst

    23 hours ago

    bangalore, India gnani.ai Full time

    Job Description : 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement. 2.Should be excellent in document call observations. 3.Should have hands-on experience working on Excel, creating basic Dashboards. 4.Support Business...

  • Quality Analyst

    2 months ago

    Bangalore Urban, India PTW Full time

    Job DescriptionYears of exp: 1 - 6 Location: RemoteSummary:The Quality Analyst is responsible for performing reviews/audits for email/chat/call transactions, publish weekly/monthly reports to highlight the areas of improvement. To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving...

  • Quality Analyst

    2 days ago

    bangalore, India gnani.ai Full time

    Job Description: 1.Conducts quality review of telephonic conversations to ensure the Quality scores and inferences generated are accurate as per client requirement, alongside identify areas for improvement.2.Should be excellent in document call observations.3.Should have hands-on experience working on Excel, creating basic Dashboards.4.Support Business team...

  • Quality Analyst

    2 weeks ago

    bangalore, India Akaike Technologies Full time

    Role : Quality AnalystExperience: 1+YearsLocation : BangaloreAbout Us:Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients.Job...

  • Data Quality Analyst

    23 hours ago

    bangalore, India Xiaomi India Full time

    Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

  • Quality Analyst

    2 weeks ago

    Bangalore, India Akaike Technologies Full time

    Role : Quality Analyst Experience: 1+Years Location : Bangalore About Us: Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services...

  • Quality Analyst

    2 days ago

    bangalore, India Akaike Technologies Full time

    Role : Quality Analyst Experience: 1+Years Location : Bangalore About Us: Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients....

  • Quality Analyst

    2 days ago

    bangalore, India Akaike Technologies Full time

    Role: Quality AnalystExperience: 1+YearsLocation: BangaloreAbout Us:Akaike Technologies is a forward-thinking startup specializing in Artificial Intelligence (AI), Machine Learning (ML), and Data Science (DS) solutions. We are dedicated to pushing the boundaries of technology and innovation to deliver exceptional products and services to our clients.Job...

  • Data Quality Analyst

    2 weeks ago

    bangalore, India Xiaomi India Full time

    Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

  • Data Quality Analyst

    2 days ago

    bangalore, India Xiaomi India Full time

    Overview: We are seeking a detail-oriented and analytical Data Analyst to join our Quality Department. The ideal candidate will possess strong proficiency in using Power BI, SQL, and Excel to analyse and interpret complex datasets related to quality assurance and process improvement. The role involves collaborating with cross-functional teams to extract...

  • Quality Analyst Specialist

    1 month ago

    Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Quality Analyst - SalesLocation: BangaloreShift Timings: Flexible to Work In Global ShiftAbout MarketStarIn everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+...

  • Quality Analyst

    5 days ago

    bangalore, India DigitalTek Solutions Full time

    Company Description: DigitalTek Solutions is a provider of statement of work-based managed services staffing solutions, staff augmentation, and IT consulting services to Fortune 1000 companies in North America. Specializing in talent acquisition for IT, Engineering, and Digital sectors across various industries, including banking, finance, insurance,...

  • Quality Analyst

    2 days ago

    bangalore, India Supertails Full time

    Job Title: Quality Analyst - Customer Experience TeamLocation: BangaloreDepartment: Customer ExperienceReports To: Quality & Training ManagerJob Summary:The Quality Analyst - Customer Experience is responsible for ensuring that customer interactions across all channels meet the company’s quality standards. This role involves monitoring, evaluating, and...

  • Quality Analyst

    2 weeks ago

    Bangalore Urban, India Supertails Full time

    Job Title: Quality Analyst - Customer Experience TeamLocation: BangaloreDepartment: Customer ExperienceReports To: Quality & Training ManagerJob Summary:The Quality Analyst - Customer Experience is responsible for ensuring that customer interactions across all channels meet the company’s quality standards. This role involves monitoring, evaluating, and...

  • Quality Analyst

    2 weeks ago

    Bangalore Urban, India Supertails Full time

    Job Title: Quality Analyst - Customer Experience Team Location: Bangalore Department: Customer Experience Reports To: Quality & Training Manager Job Summary: The Quality Analyst - Customer Experience is responsible for ensuring that customer interactions across all channels meet the company’s quality standards. This role involves monitoring, evaluating,...

  • Senior Quality Analyst

    2 weeks ago

    Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role: Senior Quality AnalystExperience: 4-6 yearsLocation: BangaloreAbout MarketStarIn everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating...