Front Office Executive-Novotel Goa Panjim
4 weeks ago
As a Front office Executive, you will Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Handle additional responsibilities as and when delegated by the Management.
- Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
- Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Qualifications
Graduate/ Hotel Management
-
Assistant Manager Catering-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionPlan & initiate action plan to approach and secure new business for the organizationTo determine effective and productive sales programsRelationship building with all the current and prospective customers.Update & upgrade knowledge and awareness of the facilities provided by Novotel Goa Shrem Resort.Assist the Sales Manager in execution of...
-
Sales Manager-Delhi-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionConstantly investigate and assess market conditions and competition to determine effective and productive sales programs.Establish and maintain relationships with all the current and prospective customers.Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which...
-
Panjim, India NOVOTEL Full timeJob DescriptionEnsure quality and appropriateness of customer service provided.To maintain Front Office log book and shift reports.Respond to inquiries and resolve problems in an effective manner.Ensure all guests receive a swift, smooth, professional and friendly check in and check outEnsure quality in all aspects of the job.Maintain record of all banquet...
-
Commis-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob Description Prime Function:Duties include assisting the Production team in food preparation and performing related duties in the Kitchen.Responsible for the work assigned by Executive Sous Chef, Executive Chef or Chef de Partie in any section of the kitchen as per the standards.Ensure to perform miscellaneous job-related duties as...
-
Banquet Manager-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob Description Responsible for maintaining a strong client relationship and ensure that all banquet specifications are communicated to and executed by all departments.Ensure to oversee Banquet events, manage the team and allocate responsibilities to the team.Coordinate and supervise the execution of all banquets to ensure clients' specifications are...
-
Housekeeping Execuitve- Novotel Goa Panjim
2 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionConduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her teamEnsure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures setSupervise public areasReplenish guest supplies and ensure that guests requests are promptly...
-
Stores Executive-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionTo ensure that optimum stock levels are maintained as per the standards & that all perishable and non-perishable goods are stored as per the prescribed standards.Adhere to qualitative and quantitative measures or standards.Ensure HACCP procedures are followed and clear records are kept at all times.To coordinate all the functions of the team...
-
Duty Manager-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionDuty ManagerReliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through...
-
Duty Engineer-Novotel Goa Panjim
3 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionResponsible for assisting the Chief Engineer in the overall day to day operations.Conform and adhere to the policies & procedures and rules & regulations laid down by hotel in order to achieve the highest levels of uniformity and guest service.To supervise the upkeep and maintenance of all the equipment of the company.Any matter which may...
-
Linen Room Executive- Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionLinen Room ExecuitveYou are at the heart of the hotel! As a Linen Room Execuitve, you will be Responsible for washing hotel linen, uniforms and guest laundry. To perform laundry washing responsibilities in accordance with Standard Operating Procedures.What’s in it for you:Employee benefit card offering discounted rates in Accor...
-
Food and Beverage Executive-Novotel Goa Panjim
3 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionResponsible for set up of all operating equipment's and ensure to inspect linen, and condiments before the service.Ensure to be familiar with all dishes on the menu.Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrivalIn the absence of the Food & Beverage Manager ensure...
-
Accounts Receivable Executive-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionSupervise and coordinate the activities of the Accounts Receivable section.To assist the Credit Manager, in efficient and timely collection of receivables.Ensure cash receipts, claims, or unpaid invoices are accounted for properly.Calculate and enter charges for interest, refunds, or related items.Responsible for account statements or other...
-
Panjim, India NOVOTEL Full timeJob Description To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.To direct and control the Housekeeping operations and staff of the Housekeeping...
-
Associate Director of Sales-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionCoordinate Sales operations with the other departments of the organization.Develop and/or maintain and improve business relations with all customers of the organization.Ensure maintenance of customer database.Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for the...
-
Assistant Manager Finance-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionTo assist the Financial Head in overseeing and directing all aspects and operations with regards to the processing and distribution of payroll and the accounting operations of the organization.Responsible for the supervision and guidance of the Accounting, Accounting Staff and Payroll.Assist the Financial Head in the preparation of monthly...
-
Chef de Partie-Indian-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionChef De PartieReady for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.What is in it for you:Covered under medical insuranceEmployee benefit card offering discounted rates in Accor worldwideLearning programs...
-
Guest Service Associate
3 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionAssist in the day-to-day operation of the department to ensure service standards are followedMaintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is metMonitor labor costs while ensuring effective scheduling and department productivityAddress guest concerns and react quickly;...
-
Panjim, India NOVOTEL Full timeJob DescriptionTo plan, control, coordinate and participate in the training of the employees of the organization.Ensure that training develops skills, enhances productivity and quality of work.Establish orientation, training, developing and evaluating systems for the employees.To design, develop, plan, administrate and implement an effective and systematic...
-
Demi Chef De Partie-Bakery-Novotel Goa Panjim
4 weeks ago
Panjim, India NOVOTEL Full timeJob DescriptionDemi Chef De Partie-BakeryReady for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.What is in it for you:Covered under medical insuranceEmployee benefit card offering discounted rates in Accor worldwideLearning...
-
Panjim, India NOVOTEL Full timeJob DescriptionDemi Chef De Partie-ContinentalReady for a sizzling career move? You will play a pivotal role in our kitchen working alongside a fantastic team. The food you prepare, cook and serve makes our guests smile and wanting more.What is in it for you:Covered under medical insuranceEmployee benefit card offering discounted rates in Accor...