Delivery Head
4 weeks ago
About theClient:
Our client a leadingEngineering & R&D company
Roles& Responsibilities:
- Accountabilityfor ensuring quality timely and on budget delivery of operationssolutions and projects within the business unit
- Ensure delivery of support at highest level of customersatisfaction and compliance to the support SLA
- Encourage and empower teams to provide sustainablesolutions for customers
- Monitor supportperformance and optimize support operations to delivervalue
- Regular reviews of support relationshipwith all customers
- Ensure continued growth ofinstitutional knowledge support knowledge base and supporttools
- Engage with partners to expand andenhance delivery capabilities
- Continuousoptimization and improvement of support operations
- Meeting Technical Services delivery demand with partnersand internal skillset
- Monitoring customerproject progress and ensure maximizing customer satisfactionthough
- Build knowledge bases and bestpractices across the board to ensure success of Technical Servicesdelivery
- Build customer account intelligenceto ensure delivery excellence
Experience :20 to 30 years
Domain : Plant engineering (EPC) forChemicals Oil & Gas
Job Location: Vadodara Gujarat (Work fromoffice)
RemoteWork :
No
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