Delivery Head

4 weeks ago


Vadodara, India Saaki Argus & Averil Consulting Full time

About theClient:


Our client a leadingEngineering & R&D company


Roles& Responsibilities:


  • Accountabilityfor ensuring quality timely and on budget delivery of operationssolutions and projects within the business unit
  • Ensure delivery of support at highest level of customersatisfaction and compliance to the support SLA
  • Encourage and empower teams to provide sustainablesolutions for customers
  • Monitor supportperformance and optimize support operations to delivervalue
  • Regular reviews of support relationshipwith all customers
  • Ensure continued growth ofinstitutional knowledge support knowledge base and supporttools
  • Engage with partners to expand andenhance delivery capabilities
  • Continuousoptimization and improvement of support operations
  • Meeting Technical Services delivery demand with partnersand internal skillset
  • Monitoring customerproject progress and ensure maximizing customer satisfactionthough
  • Build knowledge bases and bestpractices across the board to ensure success of Technical Servicesdelivery
  • Build customer account intelligenceto ensure delivery excellence


Experience :20 to 30 years

Domain : Plant engineering (EPC) forChemicals Oil & Gas

Job Location: Vadodara Gujarat (Work fromoffice)

RemoteWork :

No


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