Team Leader, Operations

4 weeks ago

Gurugram, India Concentrix Full time
Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 

Role and Key Responsibilities:

 

  • ·        Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets.
  • ·        Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
  • ·        Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
  • ·        Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
  • ·        Implement best practices, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements.
  • ·        Attend business reviews with the client.
  • ·        Provide direction and strategy to a team of   support associates for operational success, strategic alignment and integration of activities.
  • ·        Lead, motivate, develop and appraise team members, coordinating their ongoing training and development in order to ensure that their individual and collective performance meets the required standard.
  • ·        Sole responsibility for managing process deliverables and defining tasks for team members.
  • ·        Accountable to meet the client defined KRA’s. Motivate and develop people, identify opportunities for cost savings and process enhancements.

 

Key skills & knowledge:

 

  • ·        International Voice process experience mandate
  • ·        Experience in building customer confidence, addressing l concerns, and winning   opportunities.
  • ·        Strong Interpersonal Skills and ability to interact effectively with stakeholders.
  • ·        Flexible, adaptable and demonstrate teamwork skills.
  • ·        Result & Process Oriented, Ability to handle stress and Ability to motivate.
  • ·        Ability to prioritize, meet deadlines, deliver stretch assignments.

 

Educational Qualification:   Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

 

Location:

IND Gurugram SP Info City-Towers A & B

Language Requirements:

Time Type:

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