Lead SRE

Are you an experienced Senior DevOps/Cloud Operations Engineer with a passion for tackling complex, high-value customer challenges? If you have a strong technical background in monitoring tools, scripting, container technologies, and cross-platform operations, join our dynamic team to lead technical projects, provide subject matter expertise, and drive innovation in cloud-based solutions. Your leadership and deep technical skills will be pivotal in ensuring our systems' performance and reliability.

​ Shift Timing - 9:00 AM - 6:00 PM
Hybrid Work Model: Work from Office Twice a week

About the Role:

Analyzes high value customer problems of significant complexity and provides guidance on analysis for team members

Anticipates customer impact of issues and defines, reviews, and leads implementation of mitigation strategy

Identifies options for problem resolution, recommending and deciding on a solution and leading an action plan

Engages others as appropriate and escalates as required

Provides advice or training to users about the application systems' functionality, correct operation, or constraints, and corrects user faults.

Liaises with various application development and content teams, customer service teams, and other software and hardware support teams (including senior management members)

Proactively monitor or lead other team members in production and nonproduction environments and/or applications

Develops and/or reviews technical plans and solutions.

Provides technical and/or managerial guidance to analysts

Has in-depth technical expertise in various areas and provides subject matter expertise

Leads and represents the team at key cross functional workgroup discussions

Provides technical leadership on complex projects & Evaluates new technologies.

For team lead: Spends all or large proportion of time managing team, in addition to doing aspects of work done by team members.

Provides performance and talent development.

Provides recommendations for hiring.

Ensures root cause analysis is conducted and assist with and correlation of other system and/or application problems of significant complexity.

Works on large complex projects/issues that require expert skills in multiple technical environments and disciplines.

Develops and leads new projects of complex scope.

Sets timeframes and schedules to meet customer and business needs.

Assigns and reviews work and monitors results

Prepares and presents status updates for various projects or customer problems.

Regularly communicates and shares knowledge with teams, management, partners, and customers.

Ensures processes are followed according to defined standards.

Contribute to the definition of standards and best practices.

The following are required for some positions but not all:

Provides leadership in developing, configuring, or supporting tools for system monitoring and/ or troubleshooting. *

Provides leadership to others in developing software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.*

Provides leadership in carrying out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business. *

Provides leadership for ongoing maintenance for product applications or tools.*

About You:

Years of Experience: 7 - 11 Years

Minimum of 6+ years of hands-on experience in operating and supporting production grade AWS cloud-based services and products (as Senior DevOps/Cloud Operation engineer).

Experience & knowledge of AWS services, such as EKS, Cloud Front, ECS, Route53, DB Services, Search services, Cumulus and more AWS skillset.

Designing and developing CI/CD pipelines with AWS cloud provider.

Experience or knowledge of Container technology such as Docker, Kubernetes

Experience in cross versatile OS platform like Linux, Windows

Experience in scripting and programming (Bash, PowerShell, Python)

Must have hands on experience & strong technical expertise on Monitoring tools like Datadog, ELK and has experience in collecting Telemetry, setting up monitors, dashboards and alert metrics with integration skills over various platforms.

Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps)

Experience or knowledge writing Infrastructure as Code (IaC) (Terraform / CloudFormation / other)

Knowledge on a release deployment process

Team player with great analytical skill.

#LI-OE1

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on .

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