Representative, CS, SC-Chemicals, RO

4 weeks ago

Gurugram, India SABIC Full time

Job Summary

Manage the product flow through SAP orders (sales/purchase/spot/swap/diversion) and accurately execute a complete Order to Cash process for Chemicals SBU Asia Region in order to achieve customer satisfaction and optimize order processing costs.

How You Can Be the Impact (Responsibilities)

Order Processing and Management: Prepare Order Acknowledgements or Sales Order according to the Signed Sales contract for customers. Ensure payment security and release Sales Order in SAP. Shipping document preparation. Support customer on shipping related documents. Process (enter, process, close) all orders (sales/purchase/spot/swap/ diversion/debit/credit/PGI/MIGO/OBD/Shipment/billing) in SAP according to the signed sales contract/order. Schedule deliveries as per Customers' Required Delivery Date. Monitor orders processing (credit, computation of final price, payment, inspection, loading plan, and sailing) to secure delivery, improve customer satisfaction and comply with audit and EHS guidelines. Monitoring and follow up the overdue payments with customers. Advise customers regularly on the vessel status and coordinate customer’s request. Process back to back LOI as and when required. Demurrage: Coordination of demurrage claims process with the customers. Quality Notifications: Issuing system QN and monitoring the progress till it is closed. Feedback to customer for the investigation result. Follow up with the customers and internal departments with respect to the counter measures or compensations

What Matters to SABIC (Job Requirements)

Bachelor’s Degree in business/marketing, general management, supply chain/logistics or sales background. Previous experience in SAP R3 and Microsoft Office. Min. 2-3yrs experience in the sales and/or logistics

Work Availability

Regular, predictable attendance is an essential function of this position. Applicants must be regularly available and willing to work (e.g. Monday – Friday)] during assigned hours of operation and such other hours as the company determines are necessary or desirable to meet business needs

We are proud to be a diverse and an equal opportunity employer .We are fully committed to a culture of respect and inclusion.

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