HR Service Center Manager

2 weeks ago

Gurugram, India Milliman Full time

Job Summary:

The HR Service Center Manager will oversee the operations of the HR Service Center, ensuring efficient and effective service delivery to our internal customers. This role involves managing a team of HR Service Center Associates, developing and implementing HR supporting processes & procedures while continuously improving service levels. The ideal candidate will have strong leadership skills, a deep understanding of HR processes, and a commitment to providing exceptional customer service.

Primary Duties & Responsibilities:

Team Leadership: Manage, mentor, and develop a team of HR Service Center Associates, providing guidance and support to ensure high performance and professional growth. Service Delivery: Oversee the day-to-day operations of the HR Service Center, ensuring timely and accurate responses to customer inquiries and requests. Process Improvement: Identify opportunities to enhance service delivery, streamline processes, and improve HR system data. Implement best practices to increase efficiency and effectiveness. Policy Enforcement: Ensure consistent application of HR policies and procedures. Develop and update Standard Operating Procedures (SOP’s) as needed to comply with Milliman’s requirements and support organizational goals. Issue Resolution: Handle escalated employee issues and complex inquiries. Provide expert advice and solutions to HR-related problems. Data Management: Partner with the HRIS team to ensure the accuracy and integrity of HR data in the HR information system. Oversee data entry and record-keeping processes. Training and Development: Develop and deliver training programs for HR Service Center staff. Ensure team members are knowledgeable about current HR practices and company policies. Performance Metrics: Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of the HR Service Center. Prepare and present regular performance reports to the leadership team. Employee Relations: Foster a positive and inclusive work environment within the HR Service Center. Address employee concerns and promote a culture of continuous improvement and customer service.

Required Education and Experience:

Bachelor’s degree in human resources, Business Administration, or a related field. Master’s degree preferred. Minimum of 5 years of HR experience, with at least 2 years in a supervisory or managerial role. Experience in a service center environment is highly desirable. Strong leadership and team management skills. Excellent communication and interpersonal skills. In-depth knowledge of HR policies, procedures, and best practices. Proficiency in HRIS (Human Resource Information Systems) and Microsoft Office Suite. Strong analytical and problem-solving abilities. Ability to handle confidential information with discretion. Project management skills and experience in process improvement initiatives. Customer-focused with a commitment to providing high-quality service. Detail-oriented and highly organized. Adaptable and able to thrive in a fast-paced environment.

  • HR Service Center Manager

    3 days ago

    gurugram, India Milliman Full time

    Job Summary: The HR Service Center Manager will oversee the operations of the HR Service Center, ensuring efficient and effective service delivery to our internal customers. This role involves managing a team of HR Service Center Associates, developing and implementing HR supporting processes & procedures while continuously improving service levels....

  • HR Services Analyst – Global HR Contact Center

    2 weeks ago

    gurugram, India Ameriprise Financial Full time

    The HR Services Analyst provides the first point of contact for all employee questions related to basic payroll, benefits and human resources topics within our Global HR Service Center. This position blends a passion for customer service and knowledge of human resources to quickly and accurately respond to questions received via the phone, chat, web portal...

  • HR Services Analyst – Global HR Contact Center

    1 week ago

    Gurugram, India Ameriprise Financial Full time

    The HR Services Analyst provides the first point of contact for all employee questions related to basic payroll, benefits and human resources topics within our Global HR Service Center. This position blends a passion for customer service and knowledge of human resources to quickly and accurately respond to questions received via the phone, chat, web portal...

  • Manager - HR & Admin

    3 days ago

    gurugram, India Om Sai Global HR Service Full time

    Job Overview The Manager - HR & Admin will be responsible for overseeing and managing all HR and administrative functions within the company. This role requires a strong background in HR management, including employee relations, performance management, recruitment, and compliance. The Manager - HR & Admin will also be responsible for implementing and...

  • HR Officer

    3 days ago

    gurugram, India Om Sai Global HR Service Full time

    Job Overview We are looking for a highly skilled and experienced HR Officer - Female to join at our client place based at Gurgaon, Haryana, India. As an HR Officer, you will be responsible for the overall human resource management of the company. This is a mid-level position that requires a minimum of 4 to 6 years of experience in HR. Roles and...

  • Sr. HR Generalist

    2 weeks ago

    gurugram, India Infoya Full time

    We are searching for an exceptional HR Generalist with strong experience in IT Services industry, who will not only manage HR functions within our IT group but also provide strategic leadership to drive organizational success.  This role demands a unique blend of HR expertise, technical acumen, and strong leadership skills to support our IT workforce and...

  • Sr. HR Generalist

    2 weeks ago

    Gurugram, India Infoya Full time

    We are searching for an exceptional HR Generalist with strong experience in IT Services industry, who will not only manage HR functions within our IT group but also provide strategic leadership to drive organizational success. This role demands a unique blend of HR expertise, technical acumen, and strong leadership skills to support our IT workforce and...

  • Regional HR Services Management Specialist

    1 month ago

    Gurugram, India Siemens Energy Full time

    Regional HR Services Management Specialist About the Role Location India Haryana Gurugram Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Regional Hubs Business Unit Asia Pacific Full / Part time Full-time Experience Level Experienced Professional A Snapshot of...

  • Regional HR Services Management Specialist

    4 weeks ago

    gurugram, India Siemens Energy Full time

    Regional HR Services Management Specialist About the Role Location India Haryana Gurugram Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Regional Hubs Business Unit Asia Pacific Full / Part time Full-time Experience Level Experienced Professional A...

  • Regional HR Services Management Specialist

    2 weeks ago

    gurugram, India Siemens Energy Full time

    Regional HR Services Management Specialist About the Role Location India Haryana Gurugram Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Regional Hubs Business Unit Asia Pacific Full / Part time Full-time Experience Level Experienced Professional A...

  • Regional HR Services Management Specialist

    1 week ago

    Gurugram, India Siemens Energy Full time

    Regional HR Services Management Specialist About the Role Location India Haryana Gurugram Remote vs. Office Hybrid (Remote/Office) Company Siemens Energy Industrial Turbomachinery India Private Limited Organization Regional Hubs Business Unit Asia Pacific Full / Part time Full-time Experience Level Experienced Professional A Snapshot of...

  • Specialist HR Services

    3 weeks ago

    gurugram, India Adidas Full time

    Purpose & Overall Relevance for the Organization : Within the framework of HR Services, we are providing services and business competence regarding all HR Services related processes. As HR Services strive to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the...

  • Specialist HR Services

    2 weeks ago

    Gurugram, India adidas Full time

    Purpose & Overall Relevance for the Organization:Within the framework of HR Services, we are providing services and business competence regarding all HR Services related processes. As HR Services strive to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally...

  • Specialist HR Services

    2 weeks ago

    gurugram, India adidas Full time

    Purpose & Overall Relevance for the Organization : Within the framework of HR Services, we are providing services and business competence regarding all HR Services related processes. As HR Services strive to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is...

  • Tele caller

    3 months ago

    Gurugram, India Demographic Hr Services Full time

    Job Requirements Job Title: Opportunity For Freshers || BPO || Tele Caller || Voice ProcessCompany Name: Demographic Hr ServicesLocation: Gurugram, HaryanaSalary: 1-4.5 Lacs P.A.Employment Type: Full Time, PermanentExciting Opportunity for Freshers in BPO Tele Caller Role - Join Our Dynamic TeamJob Description:Are you a fresher looking for an exciting career...

  • Tele caller

    4 weeks ago

    Gurugram, India Demographic Hr Services Full time

    Job Requirements Job Title: Opportunity For Freshers || BPO || Tele Caller || Voice ProcessCompany Name: Demographic Hr ServicesLocation: Gurugram, HaryanaSalary: 1-4.5 Lacs P.A.Employment Type: Full Time, PermanentExciting Opportunity for Freshers in BPO Tele Caller Role - Join Our Dynamic TeamJob Description:Are you a fresher looking for an exciting career...

  • Center of Excellence

    2 months ago

    Gurugram, Haryana, India Wattmonk Technologies Full time

    **Role : Center Of Excellence** **Experience: 6-8 Years** **Position : Full Time** **Who are we?** WattMonk is your everyday solar store that helps solar dealers, designers and installers produce more solar designs, permits and stamps. We are a technology based organization on a mission to fight global warming and to reduce customer engagement costs for...

  • Lead - Global HR Coordinator

    3 months ago

    gurugram, India Ramboll Full time

    Company Description About Ramboll Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban...

  • Manager-HR

    4 weeks ago

    gurugram, India AXA Group Full time

    Human Resources AM/DM Gurgaon, India At AXA XL, we are transforming Human Resources. To keep AXA XL moving fast, fast forward, HR is changing our systems, processes, and policies to help our clients attract, engage, develop and retain the best talent globally. We are looking to bring on board a passionate Human Resources professional to help us in...

  • Manager-HR

    4 weeks ago

    Gurugram, India AXA Group Full time

    Human Resources AM/DM Gurgaon, India At AXA XL, we are transforming Human Resources. To keep AXA XL moving fast, fast forward, HR is changing our systems, processes, and policies to help our clients attract, engage, develop and retain the best talent globally. We are looking to bring on board a passionate Human Resources professional to help us in our...