Product Support Representative II

1 month ago


Hyderabad, India IGT Full time
Responsibilities

The Product Support Representative responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

  • Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
  • Documents customer information and recurring technical issues to support product quality programs and product development.
Qualifications

Education:

  • High School degree or equivalent; associates degree preferred.

Experience:

  • 1 - 2 years of related experience is required.
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership



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