Senior Manager

3 weeks ago

Gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Senior Manager- Travel Operations 
 
In this role, you will be responsible to Manage Global TMC relationship including service delivery, complaints / issue resolution, SLA commitments and Continuous Improvement activities.

Responsibilities
• Tier 2 customer service issue resolution escalation – All regions.
• Build strong cross functional departmental relationships; including Controllership; Treasury, HR etc
• Lead travel vendor QBR’s.
• Frontline management of one to two travel resources.
• Along with Global Category Leader, Controllership, and key travel vendors (CWT) develop travel reporting package using multiple data sources allowing for more proactive program management. 
• Work with Global Category Leader, Controllership, and key travel vendors.
• Ensure all required training courses are completed within the required timelines.
Qualifications we seek in you
Minimum qualifications.
• Significant travel industry or general operations experience for a Fortune 500 type company in a cross functional environment 
• Proven ability to spot trends and creating insights which serve as a catalyst for driving continuous category improvement activities.
• Strong negotiation skills with a proven track record of leading vendor negotiations delivering strong results.
• Excellent problem-solving skills.
• Excellent written or oral communication skills, sufficient to communicate directly with senior leadership project stakeholders’ team and travel vendors driving sustained corporate value
• Strong knowledge of MS office, Excel, Power BI and PowerPoint to conduct complex analysis and evaluation, prepare and maintain RFP and other sourcing documents. Ariba experience also helpful 
• Be self-sufficient and able to work with minimal guidance.
• Adhere to a code of ethical conduct with integrity, and self-control.
• Ability to create Travel reports from CWT’s reporting tool.
Preferred qualifications
• Be self-sufficient and able to work with minimal guidance.
• Adhere to a code of ethical conduct with integrity, and self-control.
• Ability to create Travel reports from CWT’s reporting tool.

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