Global Tech Support

1 month ago


Gurugram, India Nityo Infotech Full time
ITIL,Network,Bomgar,MS Office

Experience Required

2 - 10 Years

Industry Type

IT

Employment Type

Permanent

Location

India

Roles & Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution Asking customers specific questions for quickly understanding the root of problems Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure all issues are properly logged and tracked till closure,Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge and updates in the form of IT/Customer notes in ticket,Prioritizing and managing several unresolved problems at the same time Communicating clients through various channels ( phone, email, chat) until their technical issues get resolved

Expertise & Qualification

Excellent multitasking skills,Familiarity with remote desktop applications and help desk software



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