Payment Lifecycle Manager

5 months ago

Mumbai, India JPMorgan Chase & Co. Full time

Job Responsibilities:

As a Cash Operations Transaction Processing Manager, you'll define and analyze business flows related to the delivery of Treasury Service payment services, while contributing to test and project plans. Manage day-to-day processing and operational activities within the required timelines. Ensure accuracy and quality is maintained through adequate training and analysis. Ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs

Required Qualifications, Skills and Capabilities:

Graduate with 8 -10 years of experience in managing Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving. Global experience in payments with good understanding of accounting and money move processes. Knowledge and Experience in SWIFT is a must. Experience and strong working knowledge of various aspects of cash operations and payments along with Regulatory reporting. Ability to multi-task and deliver against tight deadlines Proven ability to identify opportunities and promptly initiate action and escalate potential risks to minimize loss. Adaptability in maintaining standards and adjusting effectively to operate within new work structures, processes or requirements Effective delegating, planning and time management skills to meet strict deadlines and team objectives Experience in process re-engineering, project management, problem solving, effective communication, and subject matter knowledge Ability to be an integral team member (planning support, documenting, and communicating). Ability to prioritize, drive results, and influence team members in a cross functional, diverse environment

Required Qualifications, Skills and Capabilities:

Strong PC skills (PowerPoint, Excel, Word - other advanced skills). Master’s degree (. MBA, MSc, MCom, MCA,

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