Site Reliability Technician

4 months ago

Chennai, India Encora Inc. Full time

Important Information

Location: Chennai

Experience: 3-5 years

Job Mode: Full-time

Work Mode: work from office, Hybrid

Responsibilities and Duties

Constantly oversee system dashboards and utilize monitoring tools to detect irregularities or performance degradation. Respond promptly to system alerts, diagnosing and resolving issues directly or escalating to the appropriate team or engineer. Ensure timely communication about system issues to relevant stakeholders. Perform scheduled checks, updates, and patches to ensure systems are in optimal condition. This includes updating documentation to reflect any changes or upgrades. Maintain a comprehensive log of all system-related activities, anomalies, and resolutions. Contribute to postmortems, detailing incidents to help the broader team understand causes and prevent future occurrences. Work closely with Site Reliability Engineers, Developers, and other tech teams to understand system architecture, changes, and potential areas of concern. Provide feedback based on observed system behavior and performance metrics. Stay updated with the latest monitoring tools, system maintenance best practices, and relevant technologies that can aid in the role. Participate in training and workshops to enhance skills.

Preferred Qualifications

Experience in the lending technology sector or related financial services industries is beneficial but not mandatory. Certifications in areas like cloud technologies, AI, data management, networking, and cybersecurity are valued. Track record of innovative problem-solving, with higher expectations for senior roles. Strong communication skills, particularly for conveying technical concepts to non-technical stakeholders. Commitment to continual professional development, with expectations increasing with seniority. Active involvement in open-source projects, technical forums, or professional communities is a plus for all roles, showcasing a dedication to collaborative growth and learning.

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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