Technical Support Delivery Analyst

1 week ago

Pune, India Workday India Private Limited Full time

About the Role

We work with a mixture of customer use cases as we cover multiple financial modules globally. Success in this role relies on determining where to take action and who to involve to get the best and most time efficient outcomes. Balancing multiple issues with competing priorities will become second nature. No two days are the same, so if you are looking for a fast paced, collaborative role where you will be persistently challenged while growing, learning and developing, this is a phenomenal fit.

What would you do all day?

Handle a queue of financial support cases, prioritizing issues based on severity and customer impact

Work through exciting problems, motivate change and implement solutions

Handle time critical issues

Build solid relationships with our customers

Collaborate with Product Managers, QA and Development to determine solutions or workarounds

Balance ownership of existing case load while troubleshooting newly discovered issues

Maintain your knowledge of new functionality and compliance changes

Maintain certifications and training as required for the role

Get involved with initiatives, councils and projects that inspire your passion in support

Use your energy, drive and resourcefulness to encourage, mentor and coach others throughout the company

Participate in rostered shifts as part of our 24/7 Global Support shifts (Support Around the World)

Key Responsibilities:

Understand and support our customers in the following areas:

Supplier Invoice Processing

Receipt Accruals

Procurement card processing

Payment Processing

Financial Reporting (Accounts Payable)

Document Management (OCR, Machine Learning, Email Ingestion)

Tax, Audit & Compliance

Delivered Integrations

About You

Basic Qualifications 

3 years of experience with SaaS Financial Enterprise software (eg. SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, Cornerstone or a similar application) in a support, implementation or consulting environment

Confident communicator (verbally and in writing), who collaborates with business users and peers at all levels and varying technical abilities

Other Qualifications

A strong level of familiarity with financial terminology and business processes relevant to the role

Bachelor's degree in Finance, Accounting or related field, or equivalent work experience

Experience building internal and/or external facing documentation (KCS experience a plus)

An understanding of web service integrations that use SOAP, WSDL, XML is an advantage

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...

  • Technical Support Delivery Analyst-

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...

  • Technical Support Delivery Analyst-

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleAs a Technical Support Delivery Analyst, you will be the go-to person for solving complex technical issues related to products and applications. Your main tasks will involve troubleshooting software problems, reporting defects to the Engineering teams, and collaborating with various stakeholders until a resolution is found. Your excellent...

  • Technical Support Delivery Analyst

    4 weeks ago

    Pune, India Workday India Private Limited Full time

    About the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...

  • Technical Support Delivery Analyst-

    4 weeks ago

    Pune, India Workday India Private Limited Full time

    About the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...

  • Technical Support Delivery Analyst

    4 weeks ago

    Pune, India Workday India Private Limited Full time

    About the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...

  • Technical Support Delivery Analyst

    4 weeks ago

    pune, India Workday India Private Limited Full time

    About the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...

  • Technical Support Delivery Analyst-

    4 weeks ago

    Pune, India Workday India Private Limited Full time

    About the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...

  • Technical Support Delivery Analyst-

    4 weeks ago

    pune, India Workday India Private Limited Full time

    About the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleWorkday is looking for a Reporting & Analytics Technical Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design, configuration...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleThe Workday Technical Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support analyst...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the Role Workday is looking for a Reporting & Analytics Technical Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design,...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the Role The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You'll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleWorkday is looking for aReporting & Analytics Customer Support Analystwith a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design, configuration and...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the RoleWorkday is looking for aReporting & Analytics Customer Support Analystwith a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design, configuration and...

  • Technical Support Delivery Analyst

    2 weeks ago

    Pune, Maharashtra, India Workday India Private Limited Full time

    About the Role Workday is looking for a Reporting & Analytics Customer Support Analyst with a passion for customer service, report design and data analysis. The ideal candidate brings a thorough understanding of reporting frameworks, financial statements, and performance metrics to drive process improvement strategies stemming from the design,...

  • Technical Support Delivery Analyst

    4 weeks ago

    Pune, India Workday India Private Limited Full time

    About the RoleThe goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our...

  • Technical Support Delivery Analyst

    4 weeks ago

    Pune, India Workday India Private Limited Full time

    About the Role The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our...

  • Technical Support Delivery Analyst

    4 weeks ago

    pune, India Workday India Private Limited Full time

    About the Role The goal of our Integrations Support team is to ensure Workday delivers an excellent user experience. You’ll be part of a group of experts that support one another and foster a learning environment. Every member of the team understands that open collaboration and cross-functional teamwork are vital to being successful in supporting our...