t Manager US Claims
2 months ago
Minimum Experience: 1 yearexperience as Assistant Manager or Team Leader in BPOindustry
Location:Infopark KakkanadKochi
Shift:NightShift
WorkingDays: 5 days perweek
SalaryRange: 35000 to 55000 permonth
ExcellentEnglish fluency both verbal andwritten.
Experiencein shrinkage process management and attritionmanagement
Responsibilities:
1.Oversee daytoday operations to ensure all Service Level Agreement(SLA) metrics aremet.
2.Implement company policies across operational areas establish teamgoals and monitor performance againstKPIs.
3.Communicate clearly with associates and senior associates regardingclient expectations andaccountability.
4.Coordinate and participate in the completion of productionstandards recognizing high performers and managing a US clientindependently.
5.Evolve job responsibilities in consultation with seniormanagement.
6.Screen and recruit production staff plan training programs manageemployee issues complete employee reviews and implement HRpolicies.
Requirements
- Experiencein shrinkage process management and attritionmanagement.
- Abilityto thrive in a processdriven environment and enforce processdiscipline.
- Targetorientedmindset with a focus on delivering quality output within agreedtimeschedules.
- Strongpeople management skills to foster a positive team culture anddriveperformance.
- Qualityand timeconscious approach towork.
- Advancedknowledge and proficiency in navigating clientsystems.
- Expertisein process management and familiarity with US healthcare systems.
Benefits1.PerformanceBonus
2.YearlyBonus
3.ProvidentFund
4.HealthInsurance
5.CabFacility
1. Qualification: Bachelor of Science in Nursing . 2. Priorclinical experience as a registered nurse is usually required, witha minimum of several years of experience preferred. 3. Strongverbal and written communication skills. 4. Ability to conveycomplex medical information clearly andempathetically.
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