Officer - Customer Service/ Ramp/ Security - Dehradun

4 months ago

Dehradun, India IndiGo Full time

Position - Officer - Customer Service/ Ramp/ Security

 

Job Location – Dehradun

 

Mandatory Documents required for joining.

 1.      CV

2.      PAN Card

3.      Adhaar Card ( with Address)

4.      Passport ( with Address)

5.      Educational Documents – 10th, 12th, Graduation Mark Sheet, Certificate, and all further qualification.

6.      Experience Letter and Salary Details ( in case of experienced candidates)

 

Eligibility Criteria:

1.   Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo. Result awaited and exam-pending candidates are not eligible.

2.   If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate’s Offer for Employment or Employment is liable to be withdrawn or terminated.

3.   Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.

4.   Airport Operations Experience Preferred.

5.   No Visible Tattoo marks/ body art

6.   Interviewed Candidates can reapply after 6 months

 

Requirement:

A.  Mandatory Requirements:

a)   For Customer Service – Good Communication, Pleasing Personality

b)   For Security – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

c)   For Ramp – Adaptable to all weather conditions, Place of work can be either at the Terminal or Apron

 

B.  Preferable Requirement:

a)   For Customer Service – Well versed in Customer Dealing

b)   For Security – BASIC AVSEC, Screener, NCC Background

c)   For Ramp – Load & Trim License, 12th Science Background

Job Description –

Security –

Screeners & Basic Avsec certification preferred

 

Primary Responsibility:

 

You will be responsible for implementation of security policy and procedures laid down by the Company. 

 

Mission:

 

To secure

·        Safe operation

·        Punctuality

·        Customer Satisfaction

·        Team efficiency

·        Cost control

·        Secure good working atmosphere and environment

 

Focus:

 

Manage safe and secure operations in accordance with security program and applicable procedures.

 

Functional Responsibilities:

 

·        Maintain standards as per Company requirements

·        Ensure effective threat assessment and response capability

·        Achieve department goals and follow up

·        Perform duties as per the Security Programme.

·        Maintain performance standards and follow up with your shift

·        Monitor continuously the Quality System and the level of conformance

·        Secure quality levels

·        Optimize resource

·        Aware of Emergency Response Procedures, rules and regulations

·        Acquire and maintain necessary skills required to perform job functions

·        Maintain work procedures as per company requirements

·        Carry out development dialogue with the Team leaders

  • Control theft and pilferage of company property

Customer Service –

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

 

  • Making reservations across the counter
  • Selling of tickets.
  • Remitting cash to the concerned department.
  • Answering customer queries over the telephone.

Departures

 

  • Attend the pre – flight and post flight briefings.
  • Setting up of check in counters.
  • Screening of checked in baggage.
  • Maintain high quality of Check in procedures.
  • To assist customers with special requests.

Arrivals

 

  • To assist customers with special requests.
  • To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
  • Co-ordination with the baggage vendor for the damaged bags.
  • Follow up with the en-route stations regarding lost baggage.

Post flight departure 

 

  • Filing of all necessary flight papers
  • Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

 

Ramp –

L&T & LO certification preferred

 

·        Confirm the ETA of the flight from OCC or System (Navitaire).

·        Take the bay no. from Apron and convey it to all the stations on

·        Ensure that you are at the bay D-20 mins with all the equipments required.

·        Note down the Touch down and Chocks and convey it on

·        Allign the ramp properly.

·        Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.

·        Check the cleaning and take the boarding clearance from the Cabin crew and announce it on

·        Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.

·        After departure make sure that all the equipments are sent back to the transport yard.

·         Fill the ramp filling.

·        During the flight ensure everyone is smooth, safe and flight is on time.

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.

“Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives”.

 

Please Note: IndiGo, one of India’s fastest growing airlines, is continuously in search of talent. However, please be cautioned that certain people claiming to represent IndiGo – by misusing the brand name “IndiGo”, and the names of our employees – are demanding money in exchange for Interviews or Jobs with IndiGo.

 

IndiGo does not charge any money for Interviews or recruitment. All communications related to Offer Letters will be sent from official Indigo email ids only. ( For example: )

  • Finance Officer

    1 week ago

    Dehradun, India Centrio Mall Dehradun Full time

    Company DescriptionCentrio Mall Dehradun (established by Unison Infratech Private Limited), located in Dehradun, is a premier retail destination spread over 4,50,000 sq. ft. The mall offers a diverse array of international brands, global cuisine, top-notch entertainment, and exceptional experiences. With a focus on aesthetics, outdoor spaces, and a vibrant...

  • Finance Officer

    7 days ago

    Dehradun, India Centrio Mall Dehradun Full time

    Company DescriptionCentrio Mall Dehradun (established by Unison Infratech Private Limited), located in Dehradun, is a premier retail destination spread over 4,50,000 sq. ft. The mall offers a diverse array of international brands, global cuisine, top-notch entertainment, and exceptional experiences. With a focus on aesthetics, outdoor spaces, and a vibrant...

  • Finance Officer

    21 hours ago

    dehradun, India Centrio Mall Dehradun Full time

    Company Description Centrio Mall Dehradun (established by Unison Infratech Private Limited), located in Dehradun, is a premier retail destination spread over 4,50,000 sq. ft. The mall offers a diverse array of international brands, global cuisine, top-notch entertainment, and exceptional experiences. With a focus on aesthetics, outdoor spaces, and a vibrant...

  • Finance Officer

    1 week ago

    dehradun, India Centrio Mall Dehradun Full time

    Company Description Centrio Mall Dehradun (established by Unison Infratech Private Limited), located in Dehradun, is a premier retail destination spread over 4,50,000 sq. ft. The mall offers a diverse array of international brands, global cuisine, top-notch entertainment, and exceptional experiences. With a focus on aesthetics, outdoor spaces, and a vibrant...

  • Finance Officer

    5 days ago

    dehradun, India Centrio Mall Dehradun Full time

    Company DescriptionCentrio Mall Dehradun (established by Unison Infratech Private Limited), located in Dehradun, is a premier retail destination spread over 4,50,000 sq. ft. The mall offers a diverse array of international brands, global cuisine, top-notch entertainment, and exceptional experiences. With a focus on aesthetics, outdoor spaces, and a vibrant...

  • Sales Officer Dehradun

    4 months ago

    Dehradun, Uttarakhand, India FERRERO Full time

    . **Company Profile**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 55 countries, with products sold in more than 170,...

  • Store Keeper

    2 weeks ago

    Dehradun, Uttarakhand, India Effotel by sayaji Dehradun Full time

    Looking Asst store keeper for sayaji hotel dehradun. who have there own bike or activa. Mostly work in office only some emergency want to go market. Education - 12th Pass. fresher can also apply. Budget 12 to 13 k / Month **Job Types**: Full-time, Permanent, Fresher Pay: Up to ₹13,000.00 per month **Benefits**: - Food provided - Health insurance -...

  • Converse Placement Services India Pvt. Ltd.- Dehradun

    4 days ago

    Dehradun, India Converse Placement services Full time

    Apply Converse Placement Services India Pvt. Ltd., Converse Placement services in Dehradun ,Ajmer ,Jaipur for 4 - 7 year of Experience on TimesJobs.com

  • Converse Placement Services India Pvt. Ltd.-Dehradun

    1 month ago

    Dehradun, India Converse Placement services Full time

    Apply for Converse Placement Services India Pvt. Ltd., Career Progress Consultants in Dehradun ,Ajmer ,Jaipur for 4 - 7 Year of Experience on TimesJobs.com.

  • Account Officer

    4 days ago

    dehradun, India Kamal jewellers Full time

    Company Description At Dehradun Only Role Description This is a full-time on-site role for an Account Officer at Kamal Jewellers in Dehradun. The Account Officer will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting regulations. Qualifications Proficiency in accounting software and...

  • Marketing Officer

    1 week ago

    Dehradun, Uttarakhand, India Minerva Group of Colleges - Dehradun Full time

    **Job Title**: Marketing Officer (Admissions) **Location**: Minerva Group of Institutions, Dehradun **Job Type**: Full-time **Key Responsibilities**: - Develop and implement marketing strategies to promote the institution and its courses. - Lead student admission campaigns, including digital, print, and on-ground marketing activities. - Counsel...

  • Account Officer

    2 weeks ago

    Dehradun, India Kamal jewellers Full time

    Company Description At Dehradun Only Role Description This is a full-time on-site role for an Account Officer at Kamal Jewellers in Dehradun. The Account Officer will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting regulations. Qualifications Proficiency in accounting...

  • Account Officer

    1 month ago

    Dehradun, India Kamal jewellers Full time

    Company Description At Dehradun Only Role Description This is a full-time on-site role for an Account Officer at Kamal Jewellers in Dehradun. The Account Officer will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting regulations. Qualifications Proficiency in accounting software and...

  • Account Officer

    1 month ago

    Dehradun, India Kamal jewellers Full time

    Company DescriptionAt Dehradun OnlyRole DescriptionThis is a full-time on-site role for an Account Officer at Kamal Jewellers in Dehradun. The Account Officer will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting regulations.QualificationsProficiency in accounting software and Microsoft...

  • Account Officer

    1 month ago

    Dehradun, India Kamal jewellers Full time

    Company DescriptionAt Dehradun OnlyRole DescriptionThis is a full-time on-site role for an Account Officer at Kamal Jewellers in Dehradun. The Account Officer will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting regulations.QualificationsProficiency in accounting software and Microsoft...

  • Account Officer

    5 days ago

    dehradun, India Kamal jewellers Full time

    Company DescriptionAt Dehradun OnlyRole DescriptionThis is a full-time on-site role for an Account Officer at Kamal Jewellers in Dehradun. The Account Officer will be responsible for managing financial transactions, preparing financial reports, and ensuring compliance with accounting regulations.QualificationsProficiency in accounting software and Microsoft...

  • Tender Executive in Dehradun

    4 days ago

    Dehradun, Uttarakhand, India lakshy enterprises Full time

    **we have urgent requirement of Tender Executive in Dehradun** **salary - 18 k to 20 k** male or female both can apply Manufacuring Company **Experience Required: Minimum 2 Years** *Must have experienced in Government E-Market Place, Driving Sales and business opportunities in the form of Government bids and tenders through GEM/ E-Procurement...

  • Office Executive

    5 days ago

    dehradun, India Cliff Climbers India Pvt. Ltd. Full time

    Company DescriptionCliff Climbers is a well-established company specializing in importing, manufacturing, and supplying equipment for various outdoor activities, including mountaineering, camping, and rock climbing. With a commitment to quality and innovation, we have been serving our customers for over two decades, ensuring top-notch products and excellent...

  • Front Office Associate

    4 days ago

    Dehradun, India Haut Monde Hotels Full time

    Haut Monde Hotels is a premier hotel and resort management company, renowned for offering bespoke experiences. Our curated collection of properties highlights the finest accommodations, blending local culture with modern amenities. With a dedicated team of seasoned professionals, we ensure exceptional service and unforgettable stays. At Haut Monde Hotels,...

  • Front Office Associate

    3 days ago

    dehradun, India Haut Monde Hotels Full time

    Haut Monde Hotels is a premier hotel and resort management company, renowned for offering bespoke experiences. Our curated collection of properties highlights the finest accommodations, blending local culture with modern amenities. With a dedicated team of seasoned professionals, we ensure exceptional service and unforgettable stays. At Haut Monde Hotels,...