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Front Office Associate

2 months ago

dehradun, India Haut Monde Hotels Full time

Haut Monde Hotels is a premier hotel and resort management company, renowned for offering bespoke experiences. Our curated collection of properties highlights the finest accommodations, blending local culture with modern amenities. With a dedicated team of seasoned professionals, we ensure exceptional service and unforgettable stays. At Haut Monde Hotels, our focus lies in providing the perfect balance of luxury, comfort, and memorable experiences for every guest.


We are looking for dedicated and professional individuals to join our Front Office team.


Job Title - Front Office Associate (Resort & Spa)

Job Type - Work From Office

No. of vacancies - 2

Location - Dehradun

Experience - 1+ years


Key Responsibilities:

  • Welcome and greet guests, ensuring a warm and positive first impression
  • Handle guest check-ins, check-outs, and reservations efficiently
  • Assist guests with inquiries, providing information about the resort’s services and facilities
  • Coordinate with housekeeping and other departments to ensure smooth guest service
  • Manage guest complaints or special requests in a professional and courteous manner
  • Ensure a seamless front desk operation, maintaining high standards of customer service
  • Maintain guest records and process payments accurately


Requirements:

  • Minimum 1 year of experience in a similar role, preferably in a resort or hotel
  • Excellent communication and interpersonal skills
  • Ability to handle guest interactions with a friendly and professional demeanor
  • Familiarity with basic computer operations and property management systems
  • Fluency in English and Hindi is preferred
  • Local candidates from Dehradun are highly preferred


Benefits:

  • Accommodation and meals provided by the resort
  • Opportunity to work in a scenic and tranquil environment