Sr Spec, IT-CRM-Sales

4 weeks ago

Bengaluru, India Baxter Full time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Us

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function—into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide. 

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter’s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter. 

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

Title: Sr Specialist, IT-CRM Sales & Service

Location: Bangalore

Your Role

The Sr Specialist, IT-CRM Sales & Service is responsible for supporting the development of technical solutions for Sales, and Service cloud areas using Salesforce.com. This includes analyzing requirements, tracking development progress, and ensuring that the product meets customer needs and expectations. The ideal candidate will have a strong technical background, experience in CRM product development, and excellent analytical skills. They must also be able to effectively communicate with both technical and non-technical stakeholders and have a passion for driving innovation and efficiency. 

What you’ll be doing

Supporting the development and implementation of Salesforce CRM based product solutions  Work with the Product Owner/Technical Architect to translate business requirements into Technical designs that are globally scalable and resilient Review code, config own technical changes  Ensure completion of Technical Documentation  Work with QA to confirm accuracy of execution steps and results  Work with RTE on Release Execution, Planning and Delivery and manage conflicts  Support RTE with required documentations (PDS), Validate and approve PRs, Ensure best practices are followed during release flow and branching  Alert and Escalate technical issues and concerns to Project Lead and Architects  PoC and technical demos for exceptional requirements  Collaborate with cross-functional teams to identify and analyze business requirements  Ensure project delivery on-time and within scope  Provide technical leadership and guidance within the team  Conduct code and design reviews  Ensure compliance with best practices, standards and policies 

What you’ll bring

Bachelor's degree in Computer Science, Information Systems or related field 5-8 years of experience in Salesforce CRM, Application development, with end to end global implementation experience Certifications in SFDC essential – Administrator, App Builder, Platform Builder Experience with Agile/Scrum Techniques and tools like JIRA. Experience in CI/CD tools such as AutoRabit, Jenkins, Bitbucket Experience in implementing salesforce.com solution for Sales and Service processes. In-depth knowledge of software development life cycle including design, development, testing, code review and release. Proficient in Salesforce best practices, design patterns and design limitations Able to reference and relate to OOTB capabilities at all times to protect alignment with SF and its limitations Strong communication (verbal/written/listening) skills. Must be detail oriented and able to work within a team setting. Experience working with and/or driving remote teams across continents and time zones is a huge benefit. Excellent problem solving and analytical skills 

Skills & Characteristics:

Basic understanding of real life sales/service/marketing process scenarios and the ability to relate to salesforce features  Thorough understanding of Salesforce Development Process. clarity between Point-and-Click versus Custom Development.  Expertise in Salesforce Data Model, User Setup, Process Automation tools, Approvals, Validation Rules.  Strong conceptual knowledge on Security/Visibility model in the context of a global implementation  Strong knowledge and experience with configuration, customization, programming with Apex, Apex triggers, Apex actions, Lightning LWC frameworks, Visual Force, Web Services and JSON.  Strong practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex, Lightning, AppExchange deployment, and other Salesforce.com metadata using the org or package deployment models with version control systems (Bit Bucket, Jenkins, Auto Rabbit, etc).  Troubleshooting experience with Salesforce (debugging issues with Apex, Visualforce, Lightning components, Flows / Processes, Lightning page performance, SOQL performance, API integrations and so on).  Knowledge and experience of handling different Governor limits and the ability to design and build applications for the enterprise scale with Asynchronous jobs, Bulkify, Parallel Processing, Platform Cache, LDS and so on. 

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