Associate Technical Account Manager

3 days ago

Sany, India Vyzen Full time
Job Title: AssociateTechnical Account ManagerLocation:Bangalore India ( This is a hybrid position)Shift Timings:EMEA Shift ( 12pm to 10pm IST)Function: ProfessionalServicesPosition Type: RegularFulltimePosition Level: Level2 ( 3yrs to 5yrs exp)
Asthe Associate Technical Account Manager you will be workingalongside our technical account managers and will assist withactivities throughout the project implementation lifecycleincluding requirements configuration testing SIT UAT launch andpost implementation support. We are seeking an individual withstrong technical experience good communication and customermanagement skills and experience with any programming languagewithin the confines of a business application Understand customerrequirements and develop code or configurations to meet customerneeds. Work with internal product teams to understand productcapabilities technical features and functions. Troubleshoot andprovide resolution of problems test system and software performancethroughout the completion of the developmentcycle.
WhatCore Skills You Need to Succeed in ThisRoleTo excel in this role youshould have:
  • 2 to 4 years ofprogramming experience in major platforms such as Python orJava
  • Strong experience with RDBMS preferablyOracle and proficiency in SQL
  • Experience withShell Scripts and Python in a Unix/Linuxenvironment
  • Familiarity with REST APIintegration and JSON
  • Exposure to ETL toolspreferably Pervasive and softwaredesign
  • Excellent problemsolving skills andproficiency in shell scripting
  • Strong verbaland written communication skills
  • Selfawarenessmotivation coachability and ability to work effectively in ateam

ATypical Day in This Role:Yourtypical day as an Associate Technical Account Manager mayinclude:
  • Collaborating withtechnical account managers to understand customerrequirements
  • Developing code or configurationsto meet customer needs
  • Troubleshooting andresolving technical issues throughout the developmentcycle
  • Interacting with internal product teamsto understand product capabilities andfeatures
  • Providing exceptional customer serviceand support throughout the implementationprocess

WhatMakes You a Great Fit for ThisJobYou are a great fit forthis job if you:
  • Have a strongtechnical background and experience with programminglanguages
  • Enjoy working in a fastpacedcustomerfocused environment
  • Possess excellentcommunication and problemsolving skills
  • Areproactive detailoriented and able to workindependently
  • Thrive in a collaborative teamenvironment and are committed to delivering exceptional customerservice

Whatthe Role Likely Does and What it May AlsoDo:The Associate TechnicalAccount Manager role primarilyinvolves:
  • Assisting technicalaccount managers with project implementation and customersupport
  • Developing code or configurations tomeet customer requirements
  • Troubleshootingtechnical issues and providingresolutions
Additionally the rolemay involve:
  • Independently managingprojects and coordinating with internalteams
  • Mentoring new hires and contributing toprocess improvements
  • Participating in designdiscussions and proposing solutions for processenhancements

ThingsThat Make You Suitable for theRole:You are suitable forthis role if you:
  • Have a backgroundin programming and technical support
  • Possessstrong communication problemsolving and collaborationskills
  • Are motivated to deliver exceptionalcustomer service and support
  • Demonstrateadaptability initiative and a willingness to learn andgrow

python,java,sql,oracle,shellscripting,integration,customer requirements,json,etl tools,softwaredesign,customerservice,code,communication,customer,design

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