Senior Associate

2 months ago


Bengaluru, India Nirmal Vision Full time
  • The duties of a Collections Associate includes collection calls
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Establish and maintain effective and cooperative working relationships with Billing and cash applications team.
  • Essential Functions
  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Internal and External customer interface
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics

Mandatory skills:

  • 3-6 years High Volume B2B Collections experience.
  • Knowledge of Billing and Collections procedures
  • Experience with Oracle JDE a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities


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