Service Desk Agent
4 weeks ago
MustHaves:
CustomerSupport: Act as the primary point of contact for all ITrelatedissues and inquiries from customers. Provide prompt and courteousresponses to customer queries via tickets phone email orchat.
Technical knowledgeExpertise: Strong IT system analysis knowledge and expertise tosucceed as a service desk analyst. You should be proficient inticket assigning and First call resolution of our end user.Answering incoming IT questions from clients and staff in personover the phone or remotely. Monitor and manage service desk ticketsto ensure timely resolution and adherence to service levelagreements (SLAs).
Documentationand Knowledge Base: Maintain accurate records of customerinteractions technical issues and solutions provided. Contribute tothe development and updating of the IT knowledge base and supportdocumentation.
ITIL Principles:Possess a strong understanding of ITIL principles and bestpractices. Experience in implementing ITIL methodologies to enhancesystem performance incident management and service delivery isessential.
Interpersonal andCommunication Skills: Excellent communication skills are vital. Youshould be able to articulate complex technical concepts tonontechnical stakeholders effectively. Collaboration is key and youmust thrive in a teamorientedenvironment.
Agility andSelfOrganization: The IT landscape is ever evolving and you must beadaptable to change. You should be comfortable working in an agileenvironment capable of selforganizing and prioritizing taskseffectively.
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Service Desk Team Lead
3 weeks ago
Pune, India Tech Mahindra Full timeWork Experienceyears experience in managing a team preferably in Service Desk / Helpdesk / Technical Support / Contact Center backgroundwith experience in supporting International customer (with Retail Service Desk) are preferredTechnical SkillsCertified (preferable)understand IT Support – L1 / L1.5in excel & other analytical toolsCompetency to motivate...
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Service Desk Team Lead
3 weeks ago
Pune, India Tech Mahindra Full timeWork Experienceyears experience in managing a team preferably in Service Desk / Helpdesk / Technical Support / Contact Center backgroundwith experience in supporting International customer (with Retail Service Desk) are preferredTechnical SkillsCertified (preferable)understand IT Support – L1 / L1.5in excel & other analytical toolsCompetency to motivate...
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Service Desk Team Lead
3 weeks ago
Pune, India Tech Mahindra Full timeWork Experience years experience in managing a team preferably in Service Desk / Helpdesk / Technical Support / Contact Center background with experience in supporting International customer (with Retail Service Desk) are preferred Technical Skills Certified (preferable) understand IT Support – L1 / L1.5 in excel & other analytical tools Competency ...
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Service Desk Analyst
4 weeks ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
4 weeks ago
Pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Analyst
4 weeks ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
3 weeks ago
Pune, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service desk
6 days ago
Pune, India Live Connections Full timeExp : 2.5yrs to 5yrsService deskSQLNetwork
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Service desk
5 days ago
Pune, India Live Connections Full timeExp : 2.5yrs to 5yrsService deskSQLNetwork
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Service Desk Analyst
2 weeks ago
pune, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become...
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Service Desk Analyst
2 weeks ago
Pune, India Wipro Full timeRole PurposeThe purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
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Service Desk Team Lead
1 week ago
Pune, India Tech Mahindra Full timeWork Experience- years experience in managing a team preferably in Service Desk / Helpdesk / Technical Support / Contact Center background- with experience in supporting International customer (with Retail Service Desk) are preferredTechnical Skills- Certified (preferable)- understand IT Support – L1 / L1.5- in excel & other analytical toolsCompetency- to...
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Service Desk Expert
6 days ago
pune, India Fujitsu Full timeService Desk Analyst. This role will provide support to users of the for the Student Information System implemented across all onboarded School Districts in Ontario. The Service Desk Analyst will:Analyze and resolve technical problems for School Districts Acts as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all...
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Service Desk Analyst
6 days ago
Pune, India Wipro Full timeJob Title: Service Desk AnalystLocation: Pune/Kolkata/Hyderabad/Coimbatore/BangaloreMode of interview: Virtual/Walk-InShift: rotational 24x7Description:The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCRThe...
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Service Desk Analyst
4 days ago
Pune, India Wipro Full timeJob Title: Service Desk AnalystLocation: Pune/Kolkata/Hyderabad/Coimbatore/BangaloreMode of interview: Virtual/Walk-InShift: rotational 24x7Description:The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCRThe...
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Jr. Service Desk
4 weeks ago
Pune, India Stefanini, Inc Full timeJob Description: - Provide 1st level support to our internal customers through the ticketing system based on defined ITIL processes. - Be logged-in and available to answer calls through our global Service Desk call centre solution. - Actively participate in team meetings and suggest opportunities for continual improvement. - Support Service Desk KPI/TTI...
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Front Desk Executive
14 hours ago
Pune, Maharashtra, India Mittal Brothers Pvt Ltd Full timeKeeping front desk tidy and presentable with all necessary material - Greeting and welcoming desks as they approach the front desk - Answering questions and addressing complaints **Responsibilities**: - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address...
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Front Desk Executive
3 days ago
Pune, Maharashtra, India Mittal Brothers Pvt Ltd Full timeKeeping front desk tidy and presentable with all necessary material - Greeting and welcoming desks as they approach the front desk - Answering questions and addressing complaints **Responsibilities**: - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address...
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Front Desk Executive
5 days ago
Pune, Maharashtra, India Mittal Brothers Pvt Ltd Full timeKeeping front desk tidy and presentable with all necessary material - Greeting and welcoming desks as they approach the front desk - Answering questions and addressing complaints **Responsibilities**: - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address...
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Service Desk Executive
6 days ago
Pune, India Innovative Tech Hub Full timeJob Profile Name - Service Desk Executive - Experience Required - 2- 4 years - Skills Required - Citrix, service desk, office 365 - Work Location - Pune - Position Required - 5 - Detail Job Description - Job description - Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views...
