Trainee Engineer-Technical Support

4 weeks ago

Mumbai, India CometChat Full time

CometChat Overview


Our mission: Fuel customer growth through meaningful user-to-user engagement.

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.

Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.

Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.

A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe


CometChat’s Mission


Fuel customer growth through meaningful user to user engagement.


CometChat’s Products


CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are–whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.


● Quickly build a reliable & full featured chat experience into any mobile or web app

● Fully customizable SDKs and API designed to help companies ship faster


At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.


CometChat’s solutions are perfect for every kind of user to user chat (groups & 1:1) including:


● Social community – Allowing people in online communities to interact without moving the conversation to another platform

● Marketplace – Enabling communications between buyers and sellers

● Events – Bringing thousands of users together to interact without diminishing the quality of the experience

● Telemedicine – Making connections between patients and providers more accessible

● Dating – Keeping people engaged while they connect with one another

● And more


CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team


Position Overview & Priorities
We are looking for an enthusiastic software engineer to join our team. You will work collaboratively with experienced engineers on the best and latest technologies and frameworks.

Primary responsibility would be:
  • Responsible for answering and solving customer queries via live chat, email, and calls
  • Develop a deep understanding the Product & Technology
  • Learn the codebase - how classes/components/functions/events work together and affect each other
  • Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
  • Know the documentation inside and out to find the correct documents for customer issues
  • Troubleshoot customer codebase errors to determine if root cause is on customer end or CometChat end
  • Identify product bugs by attempting to replicate customer issues in CometChat sample apps
  • Reply to support requests via chat and email - including technical and nontechnical support queries
  • Join and lead customer calls where customers explain and show code-based errors and issues
  • Improving coding skills to a point where you can work on CometChat codebase
  • Work on minor bug fixes

Work Location 

We operate on a Hybrid model – in office 3 days a week
Prioritized Experiences and Capabilities
  • Understanding of OOP concepts
  • Good analytical skills and problem-solving skills
  • Ability to write code for the given problem
  • Understanding of Software Development Life Cycle (SDLC)
  • Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, NodeJs would be an added advantage.
  • Ability to learn new software and technologies quickly.
  • Ability to follow instructions and work in a team environment.
  • Excellent written and verbal communication to a level where communication with customer is clear via any support offered
  • Organized and thorough, able to follow through on long-standing tickets and keep track of next steps on multiple outstanding issues.
  • Ability to write out technical concepts in a simple way for customers with low technological understanding

Here are the values that act as a guardrail of our execution culture: 


Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don’t be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don’t understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.


Interview ProcessOur goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat’s founders and key stakeholders, we’ll want to learn more about your strategic and functional expertise, and your passion. We hope that you’ll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.     

  • Technical Trainee

    3 weeks ago

    Mumbai, Maharashtra, India Indus Systems & Services Pvt. Ltd. Full time

    Job Title: Technical TraineeIndus Systems & Services Pvt. Ltd. is seeking a highly motivated and detail-oriented Technical Trainee to join our team. As a Technical Trainee, you will assist in the daily management and monitoring of backup systems, perform data backups and restores based on company policies and procedures, and learn and execute basic backup...

  • Technical Trainee

    3 weeks ago

    Mumbai, Maharashtra, India Indus Systems & Services Pvt. Ltd. Full time

    Job Title: Technical TraineeIndus Systems & Services Pvt. Ltd. is seeking a highly motivated and detail-oriented Technical Trainee to join our team. As a Technical Trainee, you will assist in the daily management and monitoring of backup systems, perform data backups and restores, and learn and execute basic backup procedures.Key Responsibilities:Assist in...

  • Technical Support Engineer Trainee

    2 weeks ago

    Mumbai, Maharashtra, India CometChat Full time

    About CometChatCometChat is an innovative communication platform that empowers businesses to integrate customized in-app messaging functionalities across text, voice, and video. Our mission is to fuel customer growth through meaningful user-to-user engagement.We are a global business with 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai...

  • Technical Trainee

    1 week ago

    Mumbai, Maharashtra, India Indus Systems & Services Pvt. Ltd. Full time

    Job Title: Technical TraineeJob Summary:We are seeking a highly motivated and detail-oriented Technical Trainee to join our team at Indus Systems & Services Pvt. Ltd. The successful candidate will assist in the daily management and monitoring of backup systems, perform data backups and restores, and learn and execute basic backup procedures.Key...

  • Desktop Support Trainee

    5 months ago

    Mumbai, India Team Computers Pvt Ltd Full time

    Payroll Company: Team Computers Client organization: LIC Designation: Desktop support Engineer / Trainee **Location**:Thane** **"Salary: upto 10K Monthly CTC ( Not in Hand)"** **Experience: 0 to 1 years** **Interview Round: Telephonic** **Skills Required: Hardware & Software troubleshooting, LAN, WAN Configuration.** **Job description** **Roles and...

  • Senior Engineer Trainee

    3 weeks ago

    Mumbai, Maharashtra, India Admin Looks Full time

    Exciting Opportunity for Graduate Engineer Trainee at Admin LooksWe are seeking a highly motivated and detail-oriented Graduate Engineer Trainee to join our R&D and Operations team. As a Graduate Engineer Trainee, you will be responsible for contributing to the assimilation of knowledge on content topics related to Operational Excellence Solutions.Key...

  • Development Engineer Trainee

    2 weeks ago

    Mumbai, Maharashtra, India Admin Looks Full time

    Key Roles and ResponsibilitiesWe are seeking a highly motivated and dedicated Graduate Engineer Trainee to join our R&D and Operations team. As a Graduate Engineer Trainee, you will be responsible for contributing to the assimilation of knowledge on content topics related to Operational Excellence Solutions.Key responsibilities include:Participating in...

  • Graduate Engineer Trainee

    1 month ago

    Mumbai, India Admin Looks Full time

    Urgently Looking for Male Graduate Engineer Trainee (For the Department- R&D and Operations) at the location of Mumbai.Note: Only Male Candidates require.ROLE OVERVIEW:We are seeking enthusiastic and dedicated Graduate Engineer Trainees to join our R&D and Operations team. As a Graduate Engineer Trainee, you will be exposed to various aspects of Operational...

  • Opening for Trainee Engineer

    5 months ago

    Mumbai, India @ Six Sigma Full time

    Job Details Requirement Type Permanent Job Title Opening for Trainee Engineer Job Level Executive - Non-Managerial Job Description Trainee Engineer No. of Openings 6 Job Domain IT Experience - Minimum - Maximum / Engineer Expected Date Of Joining 2023-11-01 Joining Time 10 Days Salary 20000 Work Locations Mumbai City Required skills Trainee...

  • Trainee Sales Engineer

    3 weeks ago

    Mumbai, Maharashtra, India DATRAX SERVICES PVT LTD Full time

    Job Title: Trainee Sales EngineerAt DATRAX SERVICES PVT LTD, we are seeking a highly motivated and skilled Trainee Sales Engineer to join our team.Key Responsibilities:Resolve complex problems related to engines, alternators, control panels, fuel systems, and other mechanical and electrical components.Participate in comprehensive training programs to enhance...

  • Graduate Engineer Trainee

    1 week ago

    Mumbai, Maharashtra, India Admin Looks Full time

    Graduate Engineer Trainee Position in Admin LooksWe are seeking a highly motivated and enthusiastic Graduate Engineer Trainee to join our R&D and Operations team at Admin Looks. As a Graduate Engineer Trainee, you will be exposed to various aspects of Operational Excellence Solutions, gaining comprehensive knowledge in a dynamic work environment.Key...

  • Technical Engineer Apprentice

    2 weeks ago

    Mumbai, Maharashtra, India Admin Looks Full time

    Detailed Description:We are seeking a highly motivated and dedicated Graduate Engineer Trainee to join our R&D and Operations team. As a Graduate Engineer Trainee, you will be exposed to various aspects of Operational Excellence Solutions, gaining comprehensive knowledge and skills.Key Responsibilities:Contribute to knowledge development activities,...

  • Career Opportunities for Trainee Engineers

    3 weeks ago

    Mumbai, Maharashtra, India @ Six Sigma Full time

    Job DetailsAt Six Sigma, we are seeking a Trainee Engineer to join our team. This is a permanent position with a job level of Executive - Non-Managerial.Key ResponsibilitiesWork as a Trainee EngineerRequirementsMinimum / Maximum Experience - EngineerBenefitsSalary: 20000Work EnvironmentWork Locations: Mumbai CityRequired SkillsTrainee Engineer

  • Graduate Engineer Trainee

    3 weeks ago

    Mumbai, Maharashtra, India Admin Looks Full time

    Unlock Your Potential as a Graduate Engineer TraineeWe are seeking highly motivated and enthusiastic Graduate Engineer Trainees to join our R&D and Operations team at Admin Looks. As a Graduate Engineer Trainee, you will be exposed to various aspects of Operational Excellence Solutions, gaining comprehensive knowledge and skills.Key...

  • Career Opportunities for Trainee Engineers

    3 weeks ago

    Mumbai, Maharashtra, India @ Six Sigma Full time

    Job DetailsAt Six Sigma, we are seeking a Trainee Engineer to join our team. This is a permanent position with a salary of 20000.Required SkillsTrainee Engineer

  • Career Opportunities for Trainee Engineers

    2 weeks ago

    Mumbai, Maharashtra, India @ Six Sigma Full time

    Job DetailsAt Six Sigma, we are seeking a talented Trainee Engineer to join our team. As a Trainee Engineer, you will be responsible for working on various IT projects and contributing to the growth and development of our organization.Key Responsibilities:Assist in the development and implementation of IT projectsCollaborate with cross-functional teams to...

  • Career Opportunities for IT Trainee Engineers

    4 days ago

    Mumbai, Maharashtra, India @ Six Sigma Full time

    Job DetailsWe are seeking a Trainee Engineer to join our IT team at Six Sigma. The ideal candidate will have a strong foundation in engineering principles and excellent problem-solving skills.Responsibilities:Assist in the development and implementation of IT projects.Collaborate with cross-functional teams to resolve technical issues.Participate in training...

  • Technical Trainee

    3 weeks ago

    Mumbai, Maharashtra, India Indus Systems & Services Pvt. Ltd. Full time

    Job DescriptionAs a Technical Trainee, you will be responsible for assisting in the daily management and monitoring of backup systems. This includes performing data backups and restores based on company policies and procedures, as well as learning and executing basic backup procedures such as scheduling, reporting, and troubleshooting.You will work with...

  • Trainee Engineer Position Available

    2 weeks ago

    Mumbai, Maharashtra, India @ Six Sigma Full time

    Job DetailsAt Six Sigma, we are seeking a talented Trainee Engineer to join our team. The successful candidate will have a strong background in IT and a passion for learning and growth.Key Responsibilities:Assist in the development and maintenance of IT systems and infrastructure.Collaborate with experienced engineers to ensure the smooth operation of IT...

  • Product Support Trainee

    5 months ago

    Borivali, Mumbai, Maharashtra, India Astral Technologies Full time

    **Looking For a Product Trainee & Support** **Location: Borivali** **Salary: ₹250,000.00 - ₹360,000.00** **Responsibility**: - **Client Training**: - **Support Call Handling**: - **Problem Resolution**: - **Employee Training**: - **Sales Team Training**: - **Product Knowledge Development**: - **Training Materials**: - **Training Needs...