Analyst - Global Analytic

4 weeks ago

Gurugram, India Concentrix Full time
Description We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
 #LI-Onsite

Job Role: BI Analyst

Work Type: Work from Office (SP Infocity, Gurgaon)

Shift Timing: 7.30 PM IST to 4.30 AM IST

You will be reporting to BI Manager.

Responsibilities:

  • Data Collection & Analysis – Create an intermediate data store (using Google's tech stack) that combines multiple data sources into specific tables/views for use by the WFM teams. Reporting & visualization
  • Ability to build dashboards based on intermediate datastore. Business Insights.
  • Collaborate with teams and stakeholders to provide data insights and identify opportunities for process improvements within workforce. Data Quality & Governance.
  • Data Management & Migration – Experience in data migration and refinement of existing data structures, dashboards, and reports which include validation of existing reports for quality and completeness.

Experience Required:

  • Have experience in Workforce Management (Workforce Planning, Scheduling).
  • Experience in SQL, and BI Visualisation Tools (Looker / Power BI).
  • 3 ~ 4 years of experience in a data driven environment as a data or Business Intelligence Analyst.
  • Strong Analytical skills and experienced in performing data analysis to address business questions.

Qualification:

  • Bachelor’s degree in STEM or related field, MCA or MBA from tier II institute.

This is full time opportunity and employee will get medical insurance benefit as per the healthcare policy.

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Language Requirements:

Time Type:

Full time

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