Insurance Claims Support L2

3 months ago


Ernakulam, India ADVENXA Full time
HiringInsurance Claims SupportL2

Location:Infopark Kakkand (Work fromOffice)

Experience:Minimum 1.5 years inInsurancebackoffice processes preferably in Claimssupport

EducationalRequirements:
  • Graduatesor Postgraduates preferably with a Commercebackground.
  • (Candidatesfrom technical backgrounds such as B.Tech are noteligible.)

JoiningDate: Immediate (4th or 5th October2024)

JobSummary:We areseeking experienced professionals with a background in BPOInsurance backoffice processes. The ideal candidate will haveexperience in claims support be capable of liaising with clientsthrough various communication channels and possess stronganalytical communication and leadership skills. The role alsoinvolves quality audits and providing training and coaching tofrontlineassociates.

KeyResponsibilities:

  • Policy/ClaimsSupport: Manage policy setups changes and claims intake bycoordinating with client contacts via email chat andcalls.
  • QualityAudits: Conduct quality checks on associates work provideconstructive feedback and coach teammembers.
  • TeamSupport: Assist frontline associates with queries referrals andsupporttrainees.
  • ComplexAccounts Handling: Manage and resolve complex account issues whileproviding onthejob training for newhires.
  • Training:Conduct processrelated training sessions for the team as and whenrequired.

Requirements
BasicRequirements:
  • Minimum1.5 years of experience in BPO Insurance backoffice processes witha preference for Claimssupport.
  • Excellentverbal and written communicationskills.
  • Willingnessto work in rotational nightshifts.
  • Mustbe available for Work from Office (WFO) inKochi.
  • Immediateavailability for joining on the 4th or 5th of October2024.


SkillsRequired:

  • TypingSpeed: 35 words per minute with 90% accuracy(Preferred)
  • Comprehension:Ability to understand and paraphrase problemstatements.
  • Analytical& Numerical Skills: Proficiency in basic mathematics andproblemanalysis.
  • PatternRecognition: Ability to recognize patterns and identify the bigpicture in variousdocuments.
  • Communication:Excellent verbal and written communicationskills.


Minimum 1.5 years of experience in BPO Insurance back-officeprocesses, with a preference for Claims support. Excellent verbaland written communication skills. Willingness to work in rotationalnight shifts. Must be available for Work from Office (WFO) inKochi. Immediate availability for joining on the 4th or 5th ofOctober 2024.
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